What are the responsibilities and job description for the Dispatcher position at Dobbs Tire And Auto Centers?
To be a team member at Conrad's Tire Express & Total Car Care you must be dedicated to supporting the company’s mission, vision, and values.
OUR MISSION: To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.
POSITION TITLE: Dispatcher
CLASSIFICATION: Operations
POSITION OVERVIEW:
Conrad’s Tire Express & Total Car Care was founded in 1969 and joined Dobbs Tire and Auto Centers, a St. Louis based company, in 2025. Together, their Driven by Dobbs family of brands are growing. Along with offering a full selection of quality tire brands, all locations provide comprehensive automotive services, from routine maintenance to complex diagnostics and engine repairs. Our investment in training, development, safety and wellbeing ensures our team members provide quality service to our customers each and every time. Our company culture extends beyond the shop, we actively support local organizations and charities in the communities where we live and work.
Conrads is seeking a Wholesale Driver. The Wholesale Driver is responsible for providing exceptional customer service by safely transporting customers and vehicles as needed. This role ensures company vehicles are operated in compliance with all safety procedures and maintained in clean, working condition. The Shuttle Driver also assists with daily shop and facility needs, including picking up parts, delivering tires, and handling other deliveries from vendors. Additional responsibilities include organizing tire inventory, stocking supplies, and performing routine housekeeping tasks such as cleaning restrooms, maintaining the showroom, removing snow from entryways, and emptying trash. Attention to safety, professionalism, and customer satisfaction are essential to success in this role.
ROLES AND RESPONSIBILITIES:
- Coordinate and dispatch delivery routes to ensure efficient, timely, and accurate order fulfillment.
- Deliver exceptional customer service by assisting with deliveries, answering inquiries, and helping customers load tires and parts.
- Process and manage all delivery-related paperwork, including buy-outs, invoices, returns, order credits, and purchase orders.
- Support warehouse operations by pulling parts, staging products, loading trucks, and maintaining organized delivery zones.
- Monitor delivery schedules, assign routes, track labor hours, and assist with deposits, mail, and end-of-day vehicle inspections.
- Maintain a safe and clean work environment, ensuring all tools, vehicles, and equipment are used properly and kept in good condition.
- Perform physically demanding tasks, including lifting and moving tires (up to 50 lbs), climbing, bending, and sorting inventory daily.
- Provide on-demand support for shipping, receiving, and other operational tasks as needed.
SUCCESS FACTORS:
- A strong belief in safety- Being Safe 100% of the time is the expectation
- Alignment with company mission, vision, and values
- Strong work ethic with a commitment to results
- Strong team player with the ability to adapt to diverse team members
- Ability to perform in a fast paced/high volume environment
- Excellent verbal and written communication skills
- A high level of time management, accountability, and prioritization skills
- Ability to be organized, problem solve, and be solution oriented
- Self-motivated, goal- oriented, and driven to accomplish department goals
- Strong critical thinker with a high level of attention to detail
- Highly-customer centric and master relationship builder
- Maintains a professional, can-do approach even in physically demanding or fast-paced situations.
- Maintains vehicle cleanliness, safety standards, and accurate delivery documentation.
WORK ENVIRONMENT:
- Fast-paced automotive service environment.
- Frequent exposure to varying temperatures due to the nature of the work and shop conditions.
- Regular contact with automotive chemicals, including solvents, lubricants, and fluids used in vehicle maintenance and repair.
- Extended periods of standing, bending, and lifting tires or equipment.
- Requires adherence to all safety procedures and proper use of personal protective equipment (PPE).
- Involves teamwork, reliability, and effective communication to maintain a safe and efficient workplace.
- Attention to detail and a commitment to quality service are essential for success.
EXPERIENCE AND EDUCATION:
- 3 months of experience in a Dispatcher position.
- Automotive repair industry preferred
- Valid Drivers’ License
Conrad's Tire Express & Total Car Care is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.
