Sr. Account Manager

We are thrilled to announce an incredible opportunity for a Senior Account Manager to join our growing New York team!

About DO & CO

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown, and grow constantly – sometimes beyond our own expectations.

What We Offer:

• Salary range: $95,000 – $130,000 annually.
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.
  
  

Responsibilities:

• Act as the primary liaison for a designated airline client, building strong relationships and ensuring long-term satisfaction and loyalty.
• Develop and execute account strategies, conduct regular business reviews, and present proposals and performance updates to clients.
• Proactively address client concerns, resolve issues professionally, and provide ongoing updates to DO & CO senior management.
• Collaborate with internal teams (kitchen, logistics, quality, operations) to ensure smooth service delivery and resolve operational challenges.
• Manage catering production and delivery, ensuring compliance with client specifications, food safety standards, and airline requirements.
• Track key metrics like on-time delivery and quality scores to identify service improvements and address disruptions proactively.
• Comply with food safety and hygiene regulations.
• Identify opportunities to grow existing accounts through new routes, services, premium offerings, and increased order volumes.
• Partner with sales and marketing to develop proposals, enhance services, and support client acquisition efforts.
• Assist with contract negotiations and renewals, while driving revenue growth and meeting account targets.
• Leverage tools such as Excel, Power BI, and PowerPoint to analyze data, create dashboards, and present insights to internal and external stakeholders.
• Apply statistical analysis to evaluate performance trends, identify root causes of service issues, and support data-driven decision-making.
  
  

Qualifications:

• Bachelor’s degree in Business, Hospitality Management, Marketing, or a related field.
• 5 years of account management experience, preferably in airline catering, food service or hospitality industries.
• Proven track record of managing large, complex B2B accounts with revenue responsibility, building long-term relationships, and driving business growth.
• Excellent negotiation, presentation and communication skills.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with clients, senior management, and internal teams.
• Entrepreneurial and problem-solving mindset with the ability to resolve client issues in a calm, productive and professional manner.
• Adaptability in a fast-paced environment.
• Proficiency in Microsoft Office Suite, CRM software and data analysis.
• Ability to travel to client sites or airline locations as necessary (15-20%).
  
  

Diversity & Inclusion Statement

DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.

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