Territory Manager

Territory: St. Louis metro (St. Louis City and County, St. Charles, Jefferson, Franklin counties; Metro East IL as assigned)

Type: Full-time, W-2, field-based

Reports to: VP of Growth & Development

Company: Multiple specialties

Travel Daily local travel across the territory; occasional overnight for training and regional meetings

About the role

You will own the St. Louis market and build it into a high-volume referral network for multiple specialties at once. One relationship, many doors: every general dentist, pediatric dentist, and physician office you call on is a source for multiple specialties. Your job is to add value to local referral partners by solving their referral and service needs across multiple specialties.

This is not a single-product rep job. You own the relationships, the quality of every referral that comes in, its accurate intake into our CRM, and the numbers that show where the territory is going. You will position each service line without diluting the others and make referring to us the easiest decision a front office makes all week. The goal is faster, simpler access to specialty care for patients across the territory.

You will work from a proven field model that produced over 200 referrals in its second month in previous markets. We will train you on that system and expect you to run it with discipline.

Key responsibilities

1. Build and run the territory. Map every referral source in the St. Louis metro, segment by volume and fit, and run a weekly call plan that keeps 150 practices in active rotation.

2. Own the relationships. Be the trusted contact for doctors, office managers, and front-desk teams through in-person visits, lunch-and-learns, and fast follow-through.

3. Represent multiple specialties to the same source. Introduce, position, and grow referrals for multiple specialties within each practice, sequencing them so each one lands with impact.

4. Own referral quality. Make sure referrals arrive complete, appropriate for the service line, and ready to schedule; coach referring offices when they are not.

5. Own CRM intake. Enter and verify every referral, visit, and contact in the CRM accurately and on time; the CRM is the system of record for the territory.

6. Own referral analytics. Track referral volume, conversion, source mix, and service-line mix; spot trends early, set monthly and quarterly goals, and report weekly on results against them.

7. Remove friction from access to care. Simplify the referral handoff, resolve scheduling and communication issues between referring offices and our specialists, and close the loop on every patient referred.

8. Activate and reactivate. Convert new offices to first referral, and win back practices whose referrals have slowed.

9. Partner with specialists. Work with our doctors and clinical teams to understand capacity, case mix, and what makes each practice a good fit.

10. Stay compliant. Follow all company policies and federal and state healthcare regulations, including Anti-Kickback Statute guidelines, in every interaction.

Qualifications

Required

• 3 years of outside B2B sales or territory management with a track record of hitting or exceeding quota
• Proven ability to open doors and build lasting relationships with clinicians and office staff Comfort managing several products or service lines in front of the same customer Self-directed, organized, and accountable working in the field without daily supervision Strong CRM discipline and comfort working with data: tracking metrics, reading trends, and setting goals
• Valid driver's license, reliable vehicle, and ability to travel daily across the territory Must live in or near the St. Louis metro

Preferred

• Physician, dental, or specialty-practice territory management experience
• Background in medical device, pharma, lab, imaging, home health, hospice, or specialty referral development
• Existing relationships with general and pediatric dental practices in St. Louis Experience launching a new territory or service line from zero
• Familiarity with insurance, Medicaid, and the patient referral process
• Bachelor's degree

What success looks like

First 90 days

• Complete training and certify on every service line
• Map and segment the full St. Louis referral universe in the CRM

Work Location: In person