What are the responsibilities and job description for the Technology Support Analyst position at DNA Partners?
National Law Firm
Technology Support Analyst
Midtown NYC Office
Salary: $100K - $140K
Hybrid Schedule
National Law Firm is searching for a Technology Support Analyst to provide advanced onsite and remote support for firmwide users. You’ll act as the first escalation point for Level 1, troubleshoot complex technical issues, support A/V and conference room tech, and deliver onboarding and small‑group training on firm systems.
What You’ll Do
- Resolve advanced software, hardware, mobile, printer, and remote‑access issues
- Mentor Level 1 technicians and provide knowledge transfer
- Support conference room A/V, hybrid meetings, and tech setups
- Handle onboarding, device imaging, and user training
- Document tickets thoroughly and maintain proactive communication
- Escalate complex issues to Level 3 and collaborate on solutions
- Assist with testing new applications, tools, and services
What You Bring
- 3 years advanced technical support in a large corporate IT setting
- Strong troubleshooting skills across Windows, Microsoft 365, AD, SCCM, Citrix VDI & VPN
- Ability to translate technical concepts for non‑technical users
- Excellent communication, customer service, and problem-solving abilities
- Experience delivering training a plus
- Legal industry experience strongly preferred
25 Years Strong.
Excellence Delivered.
Trust the Process.
This is the DNA Partners promise—today and every day.
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Salary : $100,000 - $140,000