What are the responsibilities and job description for the Information Technology Manager position at DNA Partners?
National Law Firm
Information Technology Manager
Washington, D.C. Office
Salary: $100K - $160K
Hybrid Schedule: 2 days remote per week
A leading law firm is seeking an Information Technology Manager to lead Level 3 support and A/V services firmwide. This role delivers expert technical leadership, resolves high‑impact escalations, and ensures a consistent, white‑glove technology experience across all offices.
What You’ll Do:
- Lead and manage Level 3 Technology Support Analysts and A/V Support, including performance, scheduling, and development
- Serve as the escalation point for complex, high‑impact technical incidents
- Oversee employee technology intake and departure processes, including provisioning and equipment deployment
- Lead and facilitate firmwide hybrid meetings, webinars, and video conferencing readiness
- Deliver customer‑facing technology projects and provide updates to firm stakeholders
- Partner with Infrastructure, Information Security, Applications, and external vendors
- Ensure consistent ticket documentation, resolution standards, and operational workflows
- Oversee hardware inventory, lifecycle management, and post‑maintenance testing
- Identify trends, risks, and systemic issues within the support environment
- Collaborate with training teams to develop self‑help resources and knowledge content
What You Bring:
- 7 years of relevant IT experience, including 3–5 years in technology support management
- Strong expertise in Microsoft Windows, Microsoft 365 Admin Center, Azure, and enterprise collaboration tools
- Experience with ServiceNow or a similar ticketing system
- Advanced troubleshooting skills across hardware, A/V, video conferencing, and enterprise applications
- Experience managing projects, vendors, and developing technical staff
- Excellent communication skills with a strong commitment to white‑glove service
- Ability to adapt to shifting priorities and support after‑hours needs as required
- Experience with Microsoft 365 Copilot or generative AI tools a plus
- Legal industry experience strongly preferred
DNA Partners
25 Years Strong.
Excellence Delivered.
Trust the Process.
This is the DNA Partners promise—today and every day.
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Salary : $100,000 - $160,000