What are the responsibilities and job description for the Program Manager position at DMV IT Service?
Job Title: Program Manager
Location: Seattle, WA
Employment Type: Full-Time
About Us:
DMV IT Service LLC is a trusted IT consulting firm, established in 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our expertise spans system administration, cybersecurity, networking, and IT operations. We empower our clients to achieve their technology goals with a client-focused approach that includes online training and job placements, fostering long-term IT success.
Job Purpose:
As the Program Manager you will lead the strategy, planning, and execution of hardware deployment and technology integration across existing and new retail locations. Your role is essential in ensuring technology solutions are reliable, efficient, and aligned with business goals. You will manage cross-functional teams and work with stakeholders to ensure seamless delivery of RTH and NSO programs, driving success through effective project management and collaboration.
- Program Management: Oversee the delivery, status, and health of the RTH and NSO programs, ensuring alignment with strategic objectives and providing visibility to key stakeholders.
- Project Coordination: Coordinate internal and external resources to ensure projects adhere to scope, schedule, and budget. Facilitate discussions on dependencies and prioritize initiatives to achieve project goals.
- Stakeholder Engagement: Build and maintain strong relationships with Product, Technology, and Operations teams. Provide regular updates on project status, risks, and changes.
- Financial Management: Manage program financial reporting, including budget estimations, cost tracking, and risk mitigation efforts.
- Team Leadership: Provide guidance, coaching, and mentorship to project managers and other team members, fostering a collaborative and high-performance work environment.
- Lifecycle Management: Oversee the full lifecycle of hardware technology, ensuring best-in-class project planning and execution from requirements definition to deployment.
- Risk Management: Proactively identify and resolve issues, risks, and blockers to ensure the successful completion of projects.
Required Skills & Experience:
- Experience: Proven experience in technology hardware delivery and program management, preferably within a retail environment.
- Technical Skills: Strong understanding of hardware asset management, configuration management, and technology integration in a fast-paced environment.
- Project Management: Proficiency in project management methodologies and tools, with a track record of successfully managing complex projects.
- Communication: Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of an organization.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to proactively identify and address project challenges.
- Leadership: Demonstrated leadership abilities, with experience in guiding and mentoring cross-functional teams to achieve successful outcomes.
Must-Have Personal Attributes:
- Acknowledges the presence of choice in every moment and takes personal responsibility for their actions and decisions.
- Possesses an entrepreneurial spirit, continuously innovating to achieve exceptional results.
- Communicates with honesty and kindness, creating space for others to do the same.
- Leads with courage, recognizing the possibility of greatness outweighs the fear of failure.
- Fosters connection by putting people first and building trusting relationships within teams and stakeholders.
- Integrates fun and joy into work and encourages a positive environment, balancing professionalism with lightheartedness.
