What are the responsibilities and job description for the Patient Account Representative position at DMOS?
As a Patient Account Representative, you will work office hours to file, follow up on work comp insurance claims throughout the entire filing process, and apply/adjust payments for services. You will primarily communicate with insurance companies, and provide support to patients who have questions related to submitted insurance claims. After on-site training at our West Des Moines office (up to 90 days) is complete and competency in the process is established, this position works from home (at this time we are only able to accommodate remote workers within the borders of Iowa). You have the ability to come into the office on short notice. This position is a full-time (40-hours) Monday thru Friday position. To thrive in this role, you must have a working knowledge of the billing process.
Here’s What You Can Expect
- Primarily handling workers comp insurance claims, acting as the employer's contact for insurance payments.
- Review claims and make any necessary adjustments before closing the claim file.
- Answering questions regarding work comp claims filed. Be able to work remotely as a part of a small, close-knit team of professionals you can rely on who works alongside to create an experience we can be proud of.
What We’re Looking For
- Professional. Ability to communicate calmly and provide professional support to employer, patient and payer questions on incoming claims or payments.
- Curiosity. You practice the art of listening, asking clarifying questions, and avoiding interrupting others.
- Independent worker. You know how to keep yourself focused and when to ask for help.
Why DMOS?
- Reliable schedule with no on-call hours.
- Friendly, fun and dedicated peers.
- Outstanding 401(k) with an annual company profit sharing contribution (even if you don’t participate in the match program).
- Health, dental, and vision insurance including 6 paid holidays and a generous PTO accrual program for full time staff to earn up to 22 days a year.
- We’ll celebrate 70 years of orthopedic care in 2026!
Apply today by viewing our opportunities from the https://www.dmos.com/about/careers page. Qualified candidates will hear from our recruiting team within 2 business days of a completed application to start the selection process.
DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.
Please Note: DMOS values your privacy. DMOS will not ask a candidate for private personal information, such as a social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email HumanResources@DMOS.com for more questions.