What are the responsibilities and job description for the Orthopaedic Triage Nurse position at DMOS?
Looking for a change in your career? Des Moines Orthopaedic Surgeons, P.C. (DMOS) are seeking a Triage Nurse to join our team to assist patients via the phone with concerns related to their orthopaedic journey specifically in the intake and procedural follow up care. After on-site training, this role is a full-time, hybrid position, where you will work from home 4 days a week and 1 day a week in office. Support for providers and patient care will primarily be handled via phone conversations with patients and physician care teams. In office day should provide opportunity to build a working relationship with providers and their care teams.
As a Triage Nurse, you will provide clinical advice to our patients relating to the orthopedic care they received in office and/or during a procedure. You will be part of a larger subspecialized triage team, and provide support for each other when needed. You will work remotely in a HIPAA Compliant space within your home 4 days a week and 1 day a week in office with provided equipment (utilizing your existing internet connection). You will be an important part of a care team assisting with providing timely response to patient questions and care.
Here’s What You Can Expect
- Providing high-quality clinical advice to patients via the phone by listening, taking quality notes, documenting in the EHR and collaborating on patient care.
- You will be on the phone for extended periods of time which may seem unnatural; you will regularly and accurately document in a patient's chart relating to any communication to the patient and the care team.
- A fast-paced, specialized environment of supporting patient care by communicating with the provider team of Physicians and Physician Assistants, via electronic medical record system, secure messenger systems and/or phone to ensure appropriate clinical advice is given based on current protocols.
What We’re Looking For
- Ability to prioritize and quickly shift gears to ensure patient concerns related to pre and post-procedure care are handled in a timely fashion.
- Experience working in an orthopaedic clinic or urgent care setting; and successful experience providing telephonic triage in a busy clinic.
- Strong listening and communication skills to appropriately address patient questions and care, and translating information to the care team.
- You practice the art of listening, asking clarifying questions, and avoiding interrupting your patient.
- Active RN or LPN license OR CMA Certification in good standing.
Why DMOS?
- Supportive team to assist with patient care and provide back up for work life balance.
- No nights and no weekend hours
- Outstanding 401(k) with an annual company profit sharing contribution (even if you don’t participate in the match program).
- Health, dental, and vision insurance including six paid holidays and a generous PTO accrual program for full time staff to earn up to 27 days a year.
- We celebrated 70 years of orthopedic care in 2025!
Apply today by viewing our opportunities from the dmos.com/about/careers page. Qualified candidates will hear from our recruiting team within two business days of a completed application to start the selection process.
DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.
Please Note: DMOS values your privacy. DMOS will not ask a candidate for private personal information, such as social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email HumanResources@DMOS.com for more questions.