What are the responsibilities and job description for the Front Office Coordinator position at DMOS?
As a Front Office Coordinator at Engineered Performance, you will be responsible for greeting patients, check-in process, scheduling follow up appointments, answering phones and assisting Physical Therapists with insurance prior authorization. You will play a key role in creating a welcoming environment and maintaining efficient communication with patients and providers. To thrive in this role, you have a passion for patient well-being and prior experience in a front desk role. This is a full-time (40-hr) opportunity.
Engineered Performance is located in Ankeny. This location supports physical therapy needs for our patients as well as provides strength and conditioning program for athletes (high school students, college athletes, and weekend warriors)
Here is What You Can Expect:
- Providing and obtaining necessary paperwork from patients in preparation for their Physical Therapy appointment.
- Communicating with patients that may not be pleasant at times, yet are grateful for our guidance and assistance in getting them back to living by scheduling appointments, following up with patients after cancellations, and obtaining payment from patients as needed.
- Working with insurance companies to obtain authorization for appointments.
- Being apart of a close-knit team that expects an outstanding experience for patients and clients.
What We're Looking For:
- Professional. An individual that displays a high-level of professionalism when interacting with patients, clients and Physical Therapists.
- Multi-tasker. Ability to handle multiple tasks at one time while staying organized.
- Curiosity. You practice the art of listening, asking clarifying questions and avoiding interrupting patients and co-workers.
- Dependability. Ensures patients receive timely care, promotes a reliable healthcare environment, and supports the overall efficiency of the clinic and team.
Why DMOS?
- Friendly, fun and dedicated peers
- Outstanding 401(k) with employer match and an annual company profit sharing contribution (even if you don't participate in the employer match)
- Health, dental, and vision insurance including 6 paid holidays and a generous PTO accrual program (as a full-time employee you can anticipate to earn up to 22 days per year)
- We celebrated 70 years of providing orthopaedic care in the Des Moines area in 2025!
Join our team of orthopaedic surgeons and discover how your talents will change lives helping our patients get back to living!
DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.
Please Note: We value your privacy. DMOS will not ask a candidate for private personal information, such as social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email HumanResources@DMOS.com for more questions.