Associate Software Support

As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof:

• 2025 Great Places to Work Certified
• Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
• Company paid parental leave
• Generous time off package
• Multiple benefit plans, eligibility begins on day one of employment
• Culturally focused on work/life balance, mental health, and the overall wellness of our employees
  
  

This is a hybrid position with an expectation to be in our Fort Wayne, IN office a minimum of two days per week. This position does not qualify for relocation assistance or employment-based sponsorship. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Position Summary

The Associate Support Specialist will be primarily responsible for client-related support, the maintenance and enhancements to existing software solutions and websites, as well as assist with the implementation of more optimized and efficient processes.

Essential Duties And Responsibilities

• Provide first level client support of assigned software solutions
• Contact clients to provide clear, written instructions in addition to logging a description of the incident or issue for our resolutions team; Use appropriate communication channel based on issue complexity documenting results in JIRA
• Diagnose and triage issues with software; determine and document root cause
• Maintain and enhance existing software solutions
• Aid in developing and documenting potential solutions to a given issue
• Assist with preparation of functional and technical documentation
• Participate in code reviews and release & sprint planning sessions
  
  

Non-Essential Duties And Responsibilities

• Perform other duties as assigned
  
  

Education And Qualifications

• Bachelor’s degree in Computer Science, Computer Technology, or related field; will substitute equivalent combination of work experience and schooling
• Familiarity with professional programming preferred; no experience required
• Familiarity with HTML, JavaScript, ASP.Net, C#, MVC, SQL etc.
• Knowledge of relational databases and object-relational mapping concepts
• Understanding of the software development life cycle; agile methodology
• Intermediate verbal and written communication skills; excellent listening skills
• Intermediate organizational skills; ability to handle multiple projects
• Basic troubleshooting skills
  
  

The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment.

It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at HRDepartment@dmainc.com or 800-309-2110 and choosing selection 6.