What are the responsibilities and job description for the Automation Support Technician position at DM Burr Group?
Position Available: Automation Support Technician
Schedule: Full Time, Monday through Friday, must have 1st and 2nd shift availability.
Wage: Starting at $25.00/hour
Location: Based out of our Corporate Office in Flint, MI, but will be traveling to various locations throughout the United States.
Job Summary:
We are seeking a skilled and dedicated Automation Support Technician to join our team. This role involves servicing, implementing, and troubleshooting our advanced autonomous robotic floor scrubbers and vacuums. The ideal candidate will have a strong technical background and a passion for innovative cleaning technologies.
Key Responsibilities:
- Installation and Implementation:
- Set up and configure robotic floor scrubbers and vacuums at various client locations.
- Customize cleaning plans and path planning modes to meet specific facility requirements.
- Maintenance and Troubleshooting:
- Perform routine maintenance and repairs on robotic floor scrubbers and vacuums.
- Diagnose and resolve technical issues, ensuring minimal downtime.
- Utilize remote access tools and mobile apps for monitoring and troubleshooting.
- Customer Support:
- Provide training and support to clients on the operation and maintenance of the robotic floor scrubbers and vacuums.
- Address customer inquiries and concerns promptly and professionally.
- Technical Documentation:
- Maintain detailed records of service activities, including maintenance logs and troubleshooting guides.
- Update technical documentation as needed.
- Innovation and Improvement:
- Stay updated on the latest advancements in robotic cleaning technology and products.
Qualifications:
- Education:
- Associate degree preferred.
- Experience:
- Proven experience in servicing and maintaining robotic or automated equipment.
- Familiarity with AI-powered systems and autonomous navigation technologies.
- Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple tasks.
- Proficiency with remote monitoring and control software.
- Physical Requirements:
- Ability to lift and move equipment weighing up to 50 lbs.
- Willingness to travel to client sites as needed.
Salary : $25 - $27