What are the responsibilities and job description for the Customer Support Representative position at DLT Evolutions?
We're a team of passionate problem-solvers and relationship-builders. We're looking for a friendly new Customer Support Representative to be the heart of Frontier Retail. The Customer Support Representative will be the welcoming voice our customers rely on, guiding them through service setup, patiently troubleshooting any issues, and managing their accounts with genuine care.
As a Customer Support Representative, you'll be the helpful voice that makes our Frontier Retail customers feel supported. You'll patiently troubleshoot issues, manage account details with care, and learn the workflows that keep our campaign running smoothly. We'll provide all the training to the Customer Support Representatives to become a go-to expert that both customers and teammates can depend on.
Role Requirements for a Customer Support Representative
- Handle customer inquiries across Frontier’s services—fiber internet, mobile, home phone, and TV—using approved digital workflows.
- Update CRM records with customer interactions, service milestones, and pipeline activity to maintain account visibility.
- Resolve provisioning delays and account issues by coordinating with internal teams and escalating when needed.
- Review support metrics to improve engagement strategies, reduce resolution time, and support retention goals.
- Recommend service upgrades and mobile enhancements based on customer usage and connectivity needs.
- Compile performance data and contribute insights to optimize workflows across residential and business services.
What’s in it for Our Customer Support Representative
- Training in CRM tools and support systems built for Frontier’s retail platform.
- Clear paths to grow into client services, operations, or strategy roles.
- A team that values accuracy, transparency, and real results.
- A performance-driven culture that rewards smart work and initiative.
Qualities That Set You Apart as a Customer Support Representative
- High school diploma or GED required; coursework in business, communications, or customer experience is preferred.
- Experience in service coordination, customer engagement, or support—ideally within telecom, retail, or subscription-based environments.
- Proficient in CRM platforms; maintains clean, actionable data to support account tracking, service metrics, and resolution timelines.
- Highly organized and detail-focused; able to manage multiple support workflows with speed, accuracy, and professionalism.
- Collaborative and proactive; works closely with outreach teams to meet campaign goals and uphold service delivery standards.
Job Type: Full-time
Pay: $52,782.00 - $58,555.00 per year
Work Location: In person
Salary : $52,782 - $58,555