What are the responsibilities and job description for the Regional Account Manager position at DLRdmv®?
About DLRdmv
DLRdmv™ creates and deploys innovating Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv offers an exciting, entrepreneurial work environment for individuals interested in being part of a growing company that is fully committed to serving its customers. Our mission is to provide best-in-class products and services to our clientele and earn their business every day.
About The Role
The Regional Account Manager (RAM) will be responsible for maintaining the relationship and providing on-site & remote customer service to the company’s clients. RAMs are responsible for leading the operations process of Client onboarding by overseeing all aspects of the implementation of the company’s products/services within client accounts. RAMs also provide ongoing Client Support/training throughout the ongoing client relationship lifecycle. Travel is required, mostly in-state, at approximately 75%.
What You'll Do
DLRdmv is an EEO Employer. We sincerely appreciate your interest and will carefully evaluate your qualifications for employment. Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.
DLRdmv™ creates and deploys innovating Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv offers an exciting, entrepreneurial work environment for individuals interested in being part of a growing company that is fully committed to serving its customers. Our mission is to provide best-in-class products and services to our clientele and earn their business every day.
About The Role
The Regional Account Manager (RAM) will be responsible for maintaining the relationship and providing on-site & remote customer service to the company’s clients. RAMs are responsible for leading the operations process of Client onboarding by overseeing all aspects of the implementation of the company’s products/services within client accounts. RAMs also provide ongoing Client Support/training throughout the ongoing client relationship lifecycle. Travel is required, mostly in-state, at approximately 75%.
What You'll Do
- Manage and oversee all aspects of the company’s onboarding process with clients
- Provide ongoing training to dealership personnel beyond initial program installation
- Interact on-site and remotely with dealership staff to troubleshoot and diagnose any issues and provide the appropriate resolution
- Leverage CRM & Business Intelligence management tools to analyze data and automate processes
- Deliver on client satisfaction goals and targets
- Develop trust relationships with clients
- Excellent Time-Management Skills in an autonomous environment
- Dynamic Social Skillset
- Proven Track Record of Account Management in SaaS/Software
- Highly-Organized, Self-Starting, Team Player
- DMV or Automotive Industry Experience (preferred)
- Ability to navigate and utilize SalesForce.com (preferred)
DLRdmv is an EEO Employer. We sincerely appreciate your interest and will carefully evaluate your qualifications for employment. Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.