Help Desk Technician

CITIZENSHIP REQUIREMENTS:

Must be US Citizen or legal /Permanent Resident (Green Card)

TITLE: Help Desk / Desktop Support Technician

SCHEDULE: Hybrid (3 days onsite) – 100% onsite preferred

SALARY RANGE: ~$75K

WHAT WE ARE LOOKING FOR

FOCUS IS ON:

• First-line IT support across multiple locations
• Strong troubleshooting across systems, users, and applications
• Experience supporting small-to-mid size environments (under 500 users)

HANDS-ON EXPERIENCE WITH:

• Microsoft O365 & Azure
• Windows 10/11
• Workstations, infrastructure, and network support
• Cloud applications and E-Mail troubleshooting
• New user onboarding & application provisioning
• Experience with ticketing systems
• A required, Network preferred (bachelor’s preferred)
• Strong communication skills and customer service mindset

OVERVIEW

DKKD Staffing is seeking a Help Desk / Desktop Support Technician for our client based in Los Angeles, CA. This role will provide internal IT support to approximately 200 employees across Southern California locations. The ideal candidate is hands-on, responsive, and thrives in a fast-paced support environment. You will act as the first point of contact for technical issues and play a key role in maintaining day-to-day IT operations.

RESPONSIBILITIES

• Serve as the first line of IT support for all internal users
• Troubleshoot hardware, software, network, and system issues
• Support Microsoft O365, Azure, and Windows 10/11 environments
• Manage user accounts, permissions, and onboarding/offboarding
• Provision applications and maintain system access
• Resolve E-Mail, cloud application, and workstation issues
• Document and track issues
• Collaborate with internal IT team on escalations and improvements

Qualifications

• Experience in Help Desk or Desktop Support (Level 1/2)
• Experience supporting multiple locations remotely
• Strong working knowledge of Microsoft technologies (O365, Azure, Windows)
• Familiarity with ticketing systems
• A certification required, Network preferred
• Strong problem-solving and communication skills

APPLICATION INSTRUCTIONS - You may email (answers to both sets of questions) to Di@DKKDstaffing.com and DawnWilson@DKKDstaffing.com directly if you'd like

PLEASE PROVIDE ANSWERS TO BOTH SETS OF QUESTIONS BELOW

You may include responses in the comments section when applying and follow up via email.

Part 1: APPLICATION QUESTIONS

• Legal Name
• Preferred Name/Nickname:
• Best Contact Info (Cell | E-Mail):
• LinkedIn:
• Why are you looking for a new job:
• Availability (Interviews | Start Date):
• Current Location (City, State, Zip):
• Preferred Work Location:
• Open to (Onsite / Hybrid / Remote):
• Open to Relocation:
• Open to Travel / Active Passport:
• Work Authorization (US Citizen / Green Card / Other):
• Salary Expectations (Range): $
• Staff Management Experience (# and titles):
• Budget Responsibility: $
• Education / Certifications (Active?):
• Referral Source / How did you hear about this role:

Part 2: JOB-SPECIFIC Q&A

Please provide Total years of experience, Last Year Used, and any additional details:

• Help Desk Support Experience:
• Level 1/2 Internal Support (under 500 users) remote support:
• Experience with Microsoft Office Suite:
• Experience with O365 Applications:
• Experience with Azure / Windows 10–11 / Infrastructure / Network / Workstations / Cloud Apps / E-Mail / User Provisioning:
• Ticketing Systems used:
• Active Certifications (A , Network , Degree):
• What are your Best Attributes in Help Desk:
• 5-Year Career Goal: