What are the responsibilities and job description for the Service cooridnator position at DKI?
Company Description DKI partners with national brands to design custom emergency response protocols that are supported by competitive, standardized rates across the country. The company operates a fully vetted network of insured, licensed, and certified providers that meet strict commercial standards. With typical emergency response times of 2–4 hours nationwide, DKI emphasizes reliability, consistency, and compliance in every engagement. The organization supports clients 24/7/365 through centralized billing, streamlined processes, and a commitment to high-quality service.
Role Description The Service Coordinator is a full-time remote role responsible for managing and supporting day-to-day emergency service requests within DKI’s national network. This role coordinates service calls from initial intake through completion, ensuring timely response, accurate documentation, and clear communication between clients, providers, and internal teams. The Service Coordinator monitors job status, updates systems and records, and helps resolve scheduling or service issues to maintain compliance with company protocols and service-level expectations. The position also involves providing customer-focused support, answering inquiries, and escalating concerns when needed to ensure a positive, efficient experience for all stakeholders.
Qualifications
Role Description The Service Coordinator is a full-time remote role responsible for managing and supporting day-to-day emergency service requests within DKI’s national network. This role coordinates service calls from initial intake through completion, ensuring timely response, accurate documentation, and clear communication between clients, providers, and internal teams. The Service Coordinator monitors job status, updates systems and records, and helps resolve scheduling or service issues to maintain compliance with company protocols and service-level expectations. The position also involves providing customer-focused support, answering inquiries, and escalating concerns when needed to ensure a positive, efficient experience for all stakeholders.
Qualifications
- Service Coordination skills, including managing multiple requests, prioritizing tasks, and ensuring timely follow-through.
- Strong Interpersonal Skills and Communication abilities to interact effectively with clients, providers, and colleagues in a remote environment.
- Operations Management and organizational skills to support scheduling, documentation, and adherence to protocols.
- Customer Service capabilities, including handling inquiries, addressing concerns, and maintaining a professional, solutions-oriented approach.
- Ability to work independently and remotely with reliable internet access and a suitable workspace.
- Proficiency with standard office software and CRM or ticketing systems; familiarity with service or emergency response environments is a plus.
- High school diploma or equivalent required; additional education or relevant certifications in business, operations, or customer service are beneficial.