What are the responsibilities and job description for the Inside Sales Specialist position at Dixie Electric, Plumbing, Air and Doors?
Description:
We have a wonderful opportunity for a motivated and dependable Inside Sales Specialist to join our Dixie family. The right candidate believes in providing 100% complete customer satisfaction and doing the right thing above all.
- Building long lasting relationships with Clients and Teammates alike.
- Conduct daily outbound callouts to prioritized non-closed leads from technicians and sales team members.
- Review and identify the most promising opportunities each day to maximize closing percentages.
- Recover cancelled calls immediately by contacting the customer, identifying their concerns, and attempting to reschedule or rekindle the opportunity for service or replacement.
- Rekindle lost or declined leads to generate new appointments for both service and sales opportunities.
- Collaborate closely with technicians, Comfort Advisors, trade managers, and dispatchers to ensure seamless communication and follow-up.
- Manage callouts and follow-ups across all three service areas (Montgomery, Auburn, Columbus) and four trades (HVAC, Electrical, Plumbing, and Doors).
- Maintain accurate records of follow-ups, progress, and customer communications in ServiceTitan.
- Communicate effectively with customers over the phone, by email, and text to build trust and close sales.
- Deliver a fresh daily pipeline of the highest-percentage opportunities to pursue.
- Provide timely updates to management on lead status, progress, and conversion metrics.
- Handle objections and present clear solutions to customers to achieve resolutions.
- When no sales opportunities are available, follow up on $0 tickets to confirm customer satisfaction and request 5-star reviews.
- Take on additional tasks or adjustments to responsibilities as the position continues to develop.
- Experience in inside sales, call center sales, or customer service roles (home services industry experience preferred).
- Strong verbal communication skills with the ability to connect, persuade, and close over the phone.
- Excellent written communication skills for professional emails and texts.
- Proficiency in ServiceTitan or similar CRM platforms (required).
- Highly organized with the ability to manage multiple follow-ups and prioritize effectively.
- Persistent, competitive, and self-motivated mindset with a track record of meeting or exceeding goals.
- Ability to work collaboratively across multiple trades and teams.