What are the responsibilities and job description for the Commercial Overhead Doors Service Coordinator position at Dixie Electric, Plumbing, Air and Doors?
Description:
- Schedule and coordinate commercial overhead door service calls, repairs, inspections, and preventative maintenance.
- Dispatch service technicians based on location, availability, experience, and job requirements.
- Communicate with customers regarding service requests, appointment times, technician arrival times, and job status.
- Receive and prioritize emergency and routine service calls.
- Create, update, and maintain work orders and customer service records.
- Review technician reports to ensure labor, materials, parts, and job information are accurately documented.
- Prepare service estimates, purchase orders, invoices, and other required documentation.
- Coordinate ordering and availability of parts, materials, and equipment needed to complete service work.
- Monitor open work orders and follow up on jobs that require additional parts, return visits, or customer approval.
- Communicate with technicians throughout the workday to address scheduling changes and job-site issues.
- Coordinate with customers, contractors, property managers, facility managers, and other commercial contacts.
- Assist with warranty claims and manufacturer-related service issues when applicable.
- Follow up with customers after completed service to ensure satisfaction.
- Maintain accurate customer, equipment, service history, and billing information.
- Assist management with service reports, scheduling reports, and other administrative duties.
- Ensure company policies, safety requirements, and customer service standards are followed.
- High school diploma or equivalent required.
- Previous experience in service coordination, dispatching, scheduling, construction, commercial maintenance, or a related field preferred.
- Experience with overhead doors, loading dock equipment, commercial doors, or building services is a plus.
- Strong customer service and communication skills.
- Excellent organizational and time-management abilities.
- Ability to prioritize multiple service requests and respond effectively to urgent situations.
- Strong attention to detail and accuracy.
- Comfortable communicating with customers and technicians by phone, email, and other communication systems.
- Basic computer skills and experience with Microsoft Office or similar software.
- Ability to learn company-specific scheduling, CRM, dispatch, and accounting systems.