What are the responsibilities and job description for the Sr. Business Operations Manager position at Divisions Maintenance Group?
Description
Title: Sr. Business Operations Manager
Reports To: VP of Operations
Department: GTM
Location: Cincinnati, OH
Position Status: Salary Exempt
About DMG:
Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.
We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”
DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.
Job Summary:
The Senior Business Operations Manager plays a critical role in scaling and optimizing marketplace operations. You’ll own end-to-end operational performance across supply and demand, ensure efficient service delivery, and implement data-driven processes to drive growth, quality, and profitability.
You’ll partner cross-functionally with Product and GTM Teams to enhance marketplace efficiency, reduce friction, and deliver exceptional client and vendor experiences.
What You'll Do:
At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.
Some of our many benefits include:
Title: Sr. Business Operations Manager
Reports To: VP of Operations
Department: GTM
Location: Cincinnati, OH
Position Status: Salary Exempt
About DMG:
Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.
We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”
DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.
Job Summary:
The Senior Business Operations Manager plays a critical role in scaling and optimizing marketplace operations. You’ll own end-to-end operational performance across supply and demand, ensure efficient service delivery, and implement data-driven processes to drive growth, quality, and profitability.
You’ll partner cross-functionally with Product and GTM Teams to enhance marketplace efficiency, reduce friction, and deliver exceptional client and vendor experiences.
What You'll Do:
- Develop and execute operational strategies that optimize operations performance across work order fulfillment and vendor management.
- Identify and eliminate process bottlenecks to improve service delivery speed, cost efficiency, and quality.
- Drive continuous improvement initiatives using data and metrics to track key operational KPIs (e.g., fulfillment rate, SLA compliance, cost per job, vendor utilization).
- Partner with Product and Engineering to design tools and systems that improve operational visibility and automation.
- Build dashboards and operational reports to monitor marketplace health and efficiency.
- Analyze data to identify trends, predict operational risks, and develop proactive mitigation strategies.
- Present insights and performance updates to leadership, influencing strategic decisions with data-driven recommendations.
- Foster a culture of accountability, process excellence, and continuous improvement.
- Other duties as assigned by management.
- Bachelor’s degree in Business, Operations Management, Supply Chain, or related field (MBA preferred).
- 7 years of experience in business operations, marketplace management, or service delivery, preferably in facility maintenance, logistics, or a technology-enabled services environment.
- Proven experience managing large-scale, multi-location operations with complex workflows.
- Strong analytical and problem-solving skills, with expertise in data analysis and process optimization.
- Experience working cross-functionally with Product, Engineering, and Finance teams.
- Excellent communication, leadership, and stakeholder management skills.
- Ability to manage the stress of a fast-paced environment.
- Ability to meet the in-person requirements of the team and/or business needs.
At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.
Some of our many benefits include:
- Health, dental and vision coverage on day 1.
- Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
- Paid Primary and Secondary Caregiver leave.
- Employee Assistance Program to assist with everyday challenges.
- Paid time off to volunteer.