Provider Onboarding Specialist I

Title: Provider Onboarding Specialist I

Reports To: Director, Product

Department: Product & Engineering - Provider Relations

Location: Cincinnati, OH

Position Status: Salary Exempt

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary:

As a Provider Onboarding Specialist I, you will play a crucial role in driving our business growth by guiding new providers through the onboarding pipeline to seamless, automated job assignment. You will proactively engage with providers, troubleshoot onboarding hurdles, and ensure their long-term success with DMG. This entry-to-mid-level role combines consultative sales and account management to meet onboarding targets and expand DMG’s provider network.

What You'll Do:

• Working from prioritized queues, proactively reach out to providers who are not fully onboarded into the system.
• Provide dedicated support as the primary point of contact for providers during their initial ramp-up period, ensuring successful completion of their first DMG assignments.
• Understand providers’ common hurdles to onboard and tailor your support to overcome each.
• Collaborate on team processes and resource development to accelerate provider onboarding velocity and improve overall success rates.
• Collaborate with leadership to align onboarding workflows with company revenue goals and strategic growth targets.
• Maintain accurate records of onboarding efforts and client interactions.
• Provide insights and feedback on market intelligence, competitor activities, and client needs.
• Develop and implement process improvements to enhance operational efficiency.
• Communicate effectively with internal teams to share progress and priorities.
• Other duties as assigned by management.

What You Need:

• Bachelors degree in Business Administration, Marketing, Communications, or a related field is preferred but not required.
• 1-3 years’ proven experience in client relationship or sales-related roles, preferably in facility management or related industries.
• Excellent oral and written communication skills, multi-task oriented.
• Proficiency in using CRM type software.
• Strong understanding of facility management services and industry best practices.
• Exceptional client relationship management skills.
• Ability to work in an entrepreneurial environment and work as part of a quota-driven team.
• Lives Divisions Basics.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.

What You'll Get:

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers. 

Some of our many benefits include:

• Health, dental and vision coverage on day 1.
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

Divisions Maintenance Group is an equal opportunity employer.