What are the responsibilities and job description for the Customer Invoicing & Invoice Automation Product Manager position at Divisions Maintenance Group?
Product Manager for Customer Invoicing & Invoice Automation
Lead development and execution of initiatives to optimize and automate invoicing processes to reduce manual intervention and enhance transparency in billing. Utilize data analysis and business intelligence tools to identify areas for process improvement. Develop and execute strategies to streamline and automate invoicing workflows.
Key Responsibilities:
- Product Strategy Development: Define and lead the roadmap for customer invoicing enhancements, ensuring alignment with broader business goals around revenue recognition, cost savings, and customer satisfaction.
- Automation and AI Implementation: Lead the design and development of automation tools, leveraging AI and machine learning, to minimize manual adjustments and ensure accurate, timely invoicing. Work with engineering and data science teams to integrate invoicing automation into existing systems, ensuring seamless operation and scalability.
- Data-Driven Decision Making: Utilize SQL, data analysis, and business intelligence tools to extract insights from operational data. Identify trends, root causes of frequent adjustments, and areas for process improvement. Define measurable goals and KPIs to track the success of automation initiatives. Monitor performance to ensure continuous improvement and scaling of invoicing automation.
- Stakeholder Collaboration, Leadership, and Mentorship: Partner with finance, operations, and IT teams to ensure alignment on invoicing goals and execution. Collaborate with customer facing teams to ensure invoicing solutions address customer pain points and support their needs. Develop mechanisms to collect and incorporate feedback from customers to continuously improve invoicing accuracy and efficiency. Provide guidance to product managers, fostering a culture of innovation, data-driven decision-making, and process improvement.
- Compliance and Accuracy: Ensure all invoicing solutions comply with regulatory standards and industry best practices, maintaining a high level of accuracy in every invoice generated.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Data Analysis, Automation Engineering or related technical field;
- Demonstrated experience with the following:
- Process automation;
- Data analytics;
- Invoicing workflows within facilities maintenance or similar service industry;
- Product management focused on automation and workflow optimization;
- SQL, data analysis, and invoicing or financial systems; and
- Managing complex projects from ideation to execution in a fast-paced, agile environment.