IT Support Technician (3 Openings)

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions.

Please apply or call one of us to learn more

Job Description

For further inquiries regarding the following opportunity, please contact one of our Talent Specialists:

Abdulkhader at 224-507-1295

Vinod at 224-507-1294

Title: IT Support Technician (3 Openings)

Duration: 12 Months

Location: Fort Worth, TX

Job Description/Summary

The IT Support Technician provides on-site and remote IT support to end users and the organization. The position is responsible for problem determination, incident recording, problem resolution, and escalation per corporate policies and procedures. The technician has exceptional interpersonal skills and possesses enhanced technical knowledge in the fields of Microsoft Windows, Microsoft Azure Active Directory, mobile device management, computer imaging, and identity management.

Principal Accountabilities

• (Typical duties include the following, although specific duties vary by assignment or contract)
• Deliver world class IT support to Client's end users globally.
• Demonstrate Client's core values, have a can-do philosophy, and ensure problem ownership and promoting end user satisfaction.
• Demonstrate enhanced knowledge of Microsoft products, including Windows 10/11, Office 365, Active Directory, and Intune.
• Receive and respond to incoming incidents and support requests in a timely manner.
• Independently resolve complex, break/fix issues in person or remote.
• Appropriately document all required information into the ServiceNow ticketing system & knowledge base.
• Create and maintain domain accounts within Active Directory.
• Provision and maintain hard and soft tokens within the Microsoft Azure environment.
• Install, configure, and troubleshoot Windows 11 desktop and laptop computers.
• Collaborate with team members on current issues and resolutions.
• Prioritize a variety of tasks based on the current environment's needs.
• Present the facts transparently to promote collaborative solutions

Experience & Education

• College degree strongly preferred or high school diploma plus some advanced training
• Current certification in at least one of the following areas preferred:
• CompTIA A , Network , or Security
• Microsoft Certified Solutions Associate (MSCA), preferably in Microsoft’s current Desktop Operating System
• ITIL
• Three (3) to five (5) years of Service Desk experience

Physical Requirements/Working Environment

• Normal office environment
• May be assigned to first, second, or third shift work schedule
• Able to stand and walk 50% of the work shift to assist employees located throughout the main campus location

Able to lift standard computer equipment up to 50 lbs