What are the responsibilities and job description for the Help Desk Analyst position at Diversity Nexus?
Hi,
Greetings,
I hope this message finds you well.
My name is Praveen, and I am a Sr Technical Recruiter with Diversity Nexus, a staffing firm committed to delivering top-tier talent solutions to a wide range of direct clients. We specialize in supporting their contingent workforce requirements across various industries and domains.
Please find the position details below:
- Client Name: PGW
- Job Title: Help Desk Analyst
- Location: Philadelphia, PA - Requires onsite 5 days per week
- Duration: Long-term contract on W2
Job Description:
- Minimum 2 years of experience working in a single point of contact help desk
- Experience using Jira Service Management Helpdesk application
- Experience using GroupLink's eHelpdesk platform
- Experience using Genesys Cloud contact center and customer experience platform
- Strong customer service skills; telephone etiquette
- Great team-oriented interpersonal skill
- Great organizational skills
- Excellent analytical and problem-solving skills
- Strong oral and written communications skills (technical and non-technical)
- Robust understanding of the ACD system and trouble ticket process
If this opportunity aligns with your career interests, we kindly request you to share your updated resume along with your availability for a brief discussion to explore the role further.
Additionally, if you know of any professionals in your network who may be good fit, we would greatly appreciate your referrals.
Thank you for your time and consideration. I look forward to your response.
Have a nice day!
--
Thanks & Best Regards,
Praveen Sakibanda
Talent Acquisition Specialist
praveen@diversitynexus.net
732-481-0091
Diversity Nexus
4365 Route 1 South Princeton NJ, 08540
www.diversitynexus.net
Praveen Sakibanda| LinkedIn
Praveen Sakibanda
jeff.n.blosser@gmail.com
Suren Singh
Hi Jeff,
Greetings,
I hope this message finds you well.
My name is Praveen, and I am a Sr Technical Recruiter with Diversity Nexus, a staffing firm committed to delivering top-tier talent solutions to a wide range of direct clients. We specialize in supporting their contingent workforce requirements across various industries and domains.
Please find the position details below:
- Client Name: PGW
- Job Title: Help Desk Analyst
- Location: Philadelphia, PA - Requires onsite 5 days per week
- Duration: Long-term contract on W2
Job Description:
- Minimum 2 years of experience working in a single point of contact help desk
- Experience using Jira Service Management Helpdesk application
- Experience using GroupLink's eHelpdesk platform
- Experience using Genesys Cloud contact center and customer experience platform
- Strong customer service skills; telephone etiquette
- Great team-oriented interpersonal skill
- Great organizational skills
- Excellent analytical and problem-solving skills
- Strong oral and written communications skills (technical and non-technical)
- Robust understanding of the ACD system and trouble ticket process
If this opportunity aligns with your career interests, we kindly request you to share your updated resume along with your availability for a brief discussion to explore the role further.
Additionally, if you know of any professionals in your network who may be good fit, we would greatly appreciate your referrals.
Thank you for your time and consideration. I look forward to your response.
Have a nice day!
--
Thanks & Best Regards,
Praveen Sakibanda
Talent Acquisition Specialist
praveen@diversitynexus.net
732-481-0091
Diversity Nexus
4365 Route 1 South Princeton NJ, 08540
www.diversitynexus.net
Praveen Sakibanda| LinkedIn
