What are the responsibilities and job description for the Internal/External Business Requirements Coordinator position at Diversified Systems.com?
Hybrid (Onsite Mon-Tue)
Local candidates only
Description:
Diversified Systems is searching for an Internal/External Business Requirements Coordinator with strong administrative skills to help manage the business requirements for the Commonwealth's software procurement approval process. This position will focus on facilitating and processing agency requests received by the Delivery Center from supported agencies, ensuring clear, consistent communication with customers throughout the process.
In addition, this role is responsible for maintaining and overseeing the Delivery Center's tracking of over 100 active software renewals, ensuring accurate status reporting, timely coordination, and proactive follow-up to support successful renewals.
The software approval process is long and complex, in addition to the software renewals there is currently a backlog of approval requests. To succeed in this position, candidates must be self-starters who are highly organized and detail-oriented, with strong customer service and communication skills.
Responsibilities:
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
Local candidates only
Description:
Diversified Systems is searching for an Internal/External Business Requirements Coordinator with strong administrative skills to help manage the business requirements for the Commonwealth's software procurement approval process. This position will focus on facilitating and processing agency requests received by the Delivery Center from supported agencies, ensuring clear, consistent communication with customers throughout the process.
In addition, this role is responsible for maintaining and overseeing the Delivery Center's tracking of over 100 active software renewals, ensuring accurate status reporting, timely coordination, and proactive follow-up to support successful renewals.
The software approval process is long and complex, in addition to the software renewals there is currently a backlog of approval requests. To succeed in this position, candidates must be self-starters who are highly organized and detail-oriented, with strong customer service and communication skills.
Responsibilities:
- Working directly with customers in our agencies to gather and document business requirements needed to comply with established policies and procedures within the organization.
- Gathering, preparing, and submitting information and documentation to the various security, legal, and administrative approvers required in the process.
- Meeting with a diverse group of stakeholders, including legal, business, and security teams, to help ensure timely processing and approval of business requests.
- Collaborating with vendors to ensure clear communication of Commonwealth requirements and required cloud use documentation.
- Reviewing, interpreting, and providing input on contract agreements and other business-related contractual documents.
- Researching whether there is an existing solution in use within the Commonwealth that meets documented business needs.
- Providing general guidance to customers on the business approval process and its underlying policies and procedures.
- Maintaining and managing the Delivery Center's centralized tracking of more than 100 software renewals, including monitoring timelines, coordinating renewal activities, and ensuring accurate status updates.
- Maintaining and updating enterprise software catalog specific to vendor product offerings and agreement requirements ensuring most recent updates are available and presented.
- Overall tracking and management of the backlog of requests.
- Facilitating requests for additional information that may arise during the approval process.
- Serving as a primary point of contact and subject matter expert for both agency and Delivery Center staff.
- 2 years of full-time experience procurement, program management, or process administration (does not need to be in an official project/program manager role).
- 3 years of full-time experience working directly with customers.
- 1 year of experience in vendor management.
- Strong leadership, organizational, and coordination skills.
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.