What are the responsibilities and job description for the Digital Merchandising Director position at Diversified Systems.com?
Director, Digital Merchandising
Remote
Local Candidates Preferred
Description:
Diversified Systems is searching for a Director, Digital Merchandising for to serve as one of the key leaders on the Digital team developing and executing digital commerce strategy with the objective of significant top-line and bottom-line growth. This role has direct responsibility for day-to-day operations and analytics associated with running categories of business for Site and App experiences during the peak of Q4 selling. The Director will serve as the primary point of contact with the Core Merchandising teams and maintain a holistic view of the site experience while partnering with Category Merchants, Planning, Creative, Marketing, Bangalore Commerce Services, Operations, and Customer Care Services.
This role is responsible for achieving the goal of effortless shopping while delivering financial performance within assigned categories.
Responsibilities:
Experience leading digital commerce, digital merchandising, or e-commerce operations required.
Experience Managing Site Experience, Content, Navigation, And Analytics Required.
Experience driving growth and productivity across digital channels required.
Experience partnering with Merchandising, Planning, Creative, Marketing, Operations, and Customer Care teams required.
Experience utilizing site analytics, customer behavior metrics, and KPI reporting required.
Experience Leading Omnichannel Customer Experience Initiatives Required.
Experience managing Test & Learn initiatives required.
Experience Influencing Cross-functional Stakeholders And Senior Leadership Required.
Strong analytical skills with the ability to leverage data and customer insights to improve performance required.
Experience Managing And Developing Team Members Required.
Strong communication, leadership, and stakeholder management skills required.
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
Remote
Local Candidates Preferred
Description:
Diversified Systems is searching for a Director, Digital Merchandising for to serve as one of the key leaders on the Digital team developing and executing digital commerce strategy with the objective of significant top-line and bottom-line growth. This role has direct responsibility for day-to-day operations and analytics associated with running categories of business for Site and App experiences during the peak of Q4 selling. The Director will serve as the primary point of contact with the Core Merchandising teams and maintain a holistic view of the site experience while partnering with Category Merchants, Planning, Creative, Marketing, Bangalore Commerce Services, Operations, and Customer Care Services.
This role is responsible for achieving the goal of effortless shopping while delivering financial performance within assigned categories.
Responsibilities:
- Build (Vision and Enable)
- Drive growth and productivity across digital channels.
- Responsible for bringing the merchandise assortment strategy to life in the digital channel for both pre-season (Spring and Summer '27) as well as in-season optimization (Delivering Holiday '26 results, inclusive of Cyber Week).
- Accountable for site experience, content, navigation, and analytics/performance.
- Influence projection, presentation, and customer experience for the total website.
- Provide leadership and guidance in the development of concepts, strategies, planning, implementation, and coordination for digital business.
- Build and maintain productive partnerships with cross-functional areas, internal stakeholders, external vendors, and resources.
- Influence the development of the digital customer experience in effort to support the full omnichannel experience, with focus on creating the site link between the App, social platforms, and digital advertising.
- Pattern industry trends in customer behavior and competitive positioning to maintain ongoing awareness.
- Understand site and customer experience gaps to drive capabilities and improvements to achieve business results.
- Run (Deliver)
- Ensure consumers are provided with an exceptional experience through the website.
- Responsible for identifying what the customer wants, how she shops and navigates through the site, and what drives conversion.
- Ensure consistency of digital store standards across all categories as it relates to concepts, ideas, and layouts.
- Provide site content management oversight, including responsibility for site messaging and standards for merchandising, creative, and navigation.
- Influence and play a leadership role with cross-functional partners including Marketing, Finance, Category Merchants, Planners, Platform, and Operations teams.
- Responsible for prioritization of Test & Learn initiatives affecting digital operations.
- Support the team to achieve corporate goals and oversee recruitment, development, and performance management of direct and dotted-line reports.
- Results
- Responsible for site analytics, customer behavior, and KPIs.
- Leverage data and insights to make data-driven changes and improvements in overall programs and monitor success over time.
- Analyze current and projected ROI on all initiatives to assist in long-term planning for digital businesses and required assets.
- Continuously acquire customer and market insights that drive site performance improvements.
- Conduct frequent internal and external evaluations of the site to ensure the optimal customer experience.
- Communicate strategies and results to the overall business and senior leadership on a regular basis.
- Leverage insights from the Customer Care Center, surveys, and other customer feedback sources.
- Serve as a key contributor in all business meetings.
Experience leading digital commerce, digital merchandising, or e-commerce operations required.
Experience Managing Site Experience, Content, Navigation, And Analytics Required.
Experience driving growth and productivity across digital channels required.
Experience partnering with Merchandising, Planning, Creative, Marketing, Operations, and Customer Care teams required.
Experience utilizing site analytics, customer behavior metrics, and KPI reporting required.
Experience Leading Omnichannel Customer Experience Initiatives Required.
Experience managing Test & Learn initiatives required.
Experience Influencing Cross-functional Stakeholders And Senior Leadership Required.
Strong analytical skills with the ability to leverage data and customer insights to improve performance required.
Experience Managing And Developing Team Members Required.
Strong communication, leadership, and stakeholder management skills required.
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.