Systems Administrator

Diversified Services Network, Inc. (DSN) is seeking a full-time Systems Administrator to join our team in Boonville, MO! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

This person will be traveling back and forth between Boonville and West Plains, MO office.  (2.5-3 hours travel time one way); Candidate will need to travel between offices at least 1x a week (Candidate will be reimbursed mileage and travel time as well)

JOB RESPONSIBILITIES:                

Technical Support & Troubleshooting

• Analyze and resolve user incidents and service requests.
• Install, deploy, maintain, and administer computer networks and related computer environments including application software, desktops, laptops, printers, scanners, and other peripherals.
• Provide support via phone, chat, or in-person—whatever the situation calls for.
• Perform system updates, including Microsoft security patches and antivirus definitions.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Perform data backups and disaster recovery operations.
• Partner with Segment CISO on Cybersecurity concerns and vulnerabilities.

Incident Management & Documentation

• Track and manage tickets using internal or client ticketing systems.
• Maintain service level agreements (SLAs) through timely and effective resolution.
• Create and update knowledge base articles and user documentation.
• Write clear procedures and instructional materials to support self-service.

Collaboration & Communication

• Coordinate with third-party vendors and service technicians.
• Meet with users to understand and resolve recurring issues.
• Communicate technical solutions in a user-friendly manner.

EDUCATION & EXPERIENCE REQUIRED:

• Associates or Bachelors degree AND 2-4 years of experience

REQUIRED SKILLS:

• 3-5 years of network experience required (demonstrated experience of basic network skills, ping machines, checking network cables).
• Good verbal and written communication skills, problem solving skills, customer service and interpersonal skills are required.
• Candidate must have the ability to work independently and manage their time as well as being a collaborative team member.
• Candidate must display ability to identify, interpret and evaluate system and network requirements.
• Strong ability to troubleshoot and make system changes as needed to resolve issues is a must.
• Basic ability to identify, interpret and evaluate system and network requirements.
• Basic knowledge of computer hardware and software.

SOFT SKILLS REQUIRED:

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Basic ability to work independently and manage one’s time.

• 401(k)

• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com

Salary expectations: 65,000-70,000 per annual