What are the responsibilities and job description for the Customer Service Representative (Remote) position at Diversified Air Systems?
The Customer Service Representative (Remote) plays a vital role within a collaborative customer service team, engaging with customers across multiple communication channels such as phone, email, live chat, and social media. This position involves handling general inquiries, technical support, billing, payments, and order management through the use of specialized CRM and helpdesk software. Remote work proficiency and effective cross-functional collaboration are essential to providing exemplary service and fostering customer satisfaction.
Responsibilities
- Provide timely and accurate customer support across phone, email, live chat, and social media channels
- Resolve customer issues related to billing, technical support, and order management
- Process orders efficiently using order management systems
- Maintain thorough documentation and data entry within CRM and helpdesk platforms
- Demonstrate strong product knowledge to assist customers effectively
- Follow up with customers to ensure resolution and satisfaction
- Collect and report customer feedback to improve service quality
- Collaborate cross-functionally with other departments to address customer needs
Preferred Qualifications
- Minimum 1 year experience in customer service roles
- High school diploma or equivalent
- Familiarity with CRM software and helpdesk systems
- Strong communication and active listening skills
- Proficient problem solving and conflict resolution abilities
- Effective time management and multitasking skills
- Experience working remotely with proven remote work proficiency
Salary : $20 - $30