What are the responsibilities and job description for the Territory Account Specialist (TAS)- (Dedicated Customer position at Diversey Inc.?
Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.
For additional information about Solenis, please visit www.solenis.comor follow us on social media.
POSITION SUMMARY:
The TerritoryAccount Specialist (TAS)- (Dedicated Customer)manages Diversey's businesses within their assigned territoryfor a specific customer. The TAS will survey, install,maintainand/or repair chemical dispensing platforms at customer sites. This individual willbe responsible fordelivering the value proposition and meeting contracted service level agreements for primarilyRetail, kitchen, and housekeeping applications. The TAS must build andmaintainstrong relationships with customers. This position uses emerging electronic technology for communication, reporting, and auditing. This is a remoteposition.
RESPONSIBILITIES:
Ensure customers havean outstandingexperience with the Diversey cleaning and sanitation program.
Establish excellent relationships at all customer organization levels (end users/supervisors/managers).
Ensure an environment of total security by full adherence to policies, procedures, and better working practices raised by the EHS department.
Install equipment following Standard Operating Procedures.
Conduct routine visits. Diagnose and resolve technical problems and/or conditions.
Train customers on safe equipment use, Safety Data Sheets, cleaning procedures, and product information.
Check inventory, to ensure customers have the minimumamountof supplies needed on-site,purchasingorders, and program compliance.
Serve as the voice of the customer - recap areas of focus, follow up,regardingissues, and capture customer satisfaction.
Manage adequate inventory levels in company vehicle and storage units.
Execute administrative Duties - complete timesheet daily, follow up on equipment/partspurchasingorders, document consumption of equipment/parts at customer sites for cost allocation purposes, and review the weekly customer visit plan with your manager.
Complete paid annual training program and mandatory safety training.
Attend all Customer Food Safety Trainings.
Complete all Service Level Agreements for Food Safety Audits.
Attend all in person and on-linetrainings, meetings etc.
Train customersonFood Safety and Sanitation standards.
Be able to Manage Route efficiently and effectively.
REQUIRED QUALIFICATIONS:
High School diploma or equivalent required.
1 years of Food Safety Knowledge and Procedures
PossessaSERV SafeCertification andhave the ability toobtain your Certified Professional in Food Safety (CP-FS)in1 year or less.
1 years of field service experience (maintainingindustrial equipment / mechanical problem solving) or selling cleaning solutions/equipment to Hospitality/Food Service businesses.
Availability to support business needs .
Computer technology experience - Email, Excel, Word
Possess a valid US Driver's License witha good drivingrecord and the ability to drive for extended periods.
Physical Requirements: moving objects up to 40lbsand executing precise work in limited spaces.
Effective use of power tools in limited spaces.
Plumbing skills.
Must have a professional attitude and be self-motivated/directed.
Must have high attention to detail, time management, communication, decision-making, interpersonal relationships, and organizational skills.
Ability to work cross-functionally to achieve company goals.
PREFERRED QUALIFICATIONS:
Experience with Salesforce (FSL)
WHAT WE OFFER:
Comprehensive benefits package including medical, dental, vision coverage
401(k)
Paid Time Off
Learning and development opportunities
Robust company culture
We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.
Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com
The expected compensation range for this position is between $58,030.00 and $85,107.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.