What are the responsibilities and job description for the ServiceNow Architect (Senior / Lead Level) position at Diverse Systems Group LLC?
Description
The ServiceNow Architect is responsible for designing, governing, and overseeing enterprise-level ServiceNow implementations. This role defines platform architecture, integration strategy, data models, and technical standards while providing leadership and guidance to development teams and stakeholders.
Key Responsibilities
- Architect end-to-end ServiceNow solutions across multiple modules
- Define and enforce platform standards, governance, and best practices
- Design and oversee integrations using REST, SOAP, OAuth2, MID Server, and APIs
- Own CMDB architecture and Common Services Data Model (CSDM) alignment
- Provide technical leadership and mentorship to ServiceNow developers
- Guide scripting and customization using JavaScript, Glide API, and Business Rules
- Lead upgrade planning, version control, update sets, and deployments
- Ensure security, performance, scalability, and compliance
- Partner with leadership and clients on ServiceNow strategy and roadmap
- Serve as the technical authority during complex implementations
Requirements
- 5 years of hands-on ServiceNow implementation experience
- 3 years in a lead, senior developer, or architect role
- Deep expertise in ITSM, ITOM, ITBM, HRSD, and CMDB
- Advanced experience with ServiceNow scripting and integrations
- Strong understanding of ITIL and mapping processes to ServiceNow
- Experience leading large-scale or multi-module implementations
- ServiceNow Certified System Administrator (CSA) – required
- CAD or CTA (or CTA-track) strongly preferred
Role Characteristics
- Technical leadership role
- Architecture and governance ownership
- High decision-making authority
- Accountable for platform health, scalability, and long-term success