What are the responsibilities and job description for the Information Technology Support Specialist position at Diverse Lynx?
Position: Tech bar Analyst
Location: Indianapolis, Indiana (Day 1 Onsite)
Job Description :
As a Tech bar analyst you will assess, troubleshoot and resolve employee requests in
person as needed daily. Requests will vary from hardware and software to corporate
infrastructure related issues requiring on-site analysis & resolutions. You’ll provide outstanding customers.
service while managing engagement between end users, operational leadership, and IT teammates.
Required Skills/Experience
- Experience collaborating with various teams in a service-oriented customer-success environment
- Experience troubleshooting issues, researching solutions, and problem-solving efficiency
- Ability to learn & adapt quickly to new technologies and business requirements
- Ability to solve complex incidents by applying well-known documented solutions and processes, while
- maintaining task ownership to completion with minimal direct supervision
- Ability to communicate with different audiences, regardless of technical understanding, across
- multiple channels including face to face, instant messaging, emails, and video conferencing
- Ability to leverage attentive listening to understand and empathize with customer needs
- Experience supporting various OS in an enterprise environment including:
- MacOS (primary), Windows 10 (secondary), iOS, and Android
Experience supporting various hardware in an enterprise environment including:
- Apple Laptop (primary), Dell / HP Laptop (secondary), desktops (Apple and HP), corporate-owned mobile devices (IOS/Android), and standard peripherals
- Experience supporting and troubleshooting corporate networks and remote user environments
- Experience supporting and troubleshooting L1 Active Directory related issues
- Experience on endpoint security tools L1 (Anti-virus / Firewall / Two-factor authentication)
- Experience supporting and troubleshooting conference room tools L1 (Audio / Visual) as needed
- Adherence to security policies and corporate best practices
- Ensuring support content is accurate and up to date (Knowledge base maintenance)
