What are the responsibilities and job description for the Customer Experience Specialist (Retail Associate) position at Diventures?
Customer Experience Specialist
Role Profile
At Diventures, where safety is our number one priority and fun is our number one goal, we use our passion, and the power of water, to impact lives and change the world...and have fun doing it!
The Customer Experience Specialist contributes to the success of Diventures by consistently building positive experiences and lasting relationships with our customers through high-touch, high-communication, personalized customer service. As the first point of contact for the customer, the Customer Experience Specialist is the 'face of the company' and takes personal ownership of each customer's experience. With friendliness, professionalism, integrity, a great sense of urgency and care, the Customer Experience Specialist defines each Diventures customer's experience by demonstrating genuine interest and a sincere desire to know and understand each customer's unique needs and aspirations; making product and service recommendations that best serve the customer's interests.
Because everything communicates, the Customer Experience Specialist further demonstrates ownership of the customer experience by positively maintaining a world-class service environment defined as welcoming, clean, and organized with exceptional visual presentation of products, ensuring that the customer's first and lasting impressions are of a facility and team like no other. Proactively engaging customers in-person, on the phone, and through email with authentic enthusiasm, the Customer Experience Specialist shares the Diventures experience by smiling, greeting, actively listening, effectively sharing product and service offerings in swim, SCUBA, service and travel and effectively resolving customer problems quickly and completely.
Key Attributes of the Successful Diventures Customer Relationship Specialist
- Outgoing
- Displays Urgency for the Customer
- Engaging
- Friendly
- Positive
- Attention to Detail
- Problem Solver
- Initiative
- Courteous
- Cool Under Stress
- Professional Presentation
- Fun
- Displays Urgency for the Customer
- Resilient
- Clear Communicator
- Empathetic
- Positive
- Learner