What are the responsibilities and job description for the CUSTOMER CAREE REPRESENTATIVE position at Dival Safety Equipment?
Customer Care & Sales Support Representative
DiVal Safety Equipment – Buffalo, NY
Full-time, 8:30am – 5pm, On-site Monday - Friday
Pay Range: $19 – $21
Join DiVal Safety Equipment and build a rewarding career with a team that values hard work, commitment, positivity, accountability, and prioritizes safety on the job. As a Customer Care Representative, you'll work closely with customers and our sales team to process orders, answer questions, solve problems and help deliver an outstanding customer experience.
What You’ll Do –
- Serve as a primary point of contact for customers and our sales team.
- Process quotes, orders, returns and exchanges.
- Provide updates on backorders, deliveries and customer requests.
- Coordinate with internal teams to resolve customer needs quickly.
- Maintain accurate information in our CRM and order systems.
- Develop strong product knowledge to better assist customers.
- Occasionally assist with customer-facing retail coverage and physical tasks as needed.
- Help identify ways to improve the customer experience and workflow.
What You’ll Bring –
- A dependable, strong work ethic with reliable and punctual attendance.
- Ability to stay calm, positive and organized while managing multiple priorities in a fast-paced environment.
- Strong customer service and communication skills.
- Comfortable using computers and learning new systems.
- High school diploma or GED.
- Experience with CRM systems, Microsoft Office, order entry or sales support is preferred.
Why You’ll Enjoy Working Here –
- Stable weekday schedule.
- Supportive, team-oriented work environment.
- Medical, dental, and vision insurance.
- Paid time off and paid holidays.
- 401(k) with company contribution.
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.
Salary : $19 - $21