Freight Forwarding Operations

Key Responsibilities:

Shipment Coordination

· Handle daily import and export shipment operations, including ocean, air, trucking, and warehouse coordination.

· Monitor shipment status from booking, departure, arrival, customs clearance, delivery, and final POD.

· Coordinate with carriers, airlines, steamship lines, truckers, warehouses, customs brokers, and overseas agents.

Documentation

· Prepare, review, and manage shipping documents, including HBL, MBL, arrival notices, delivery orders, ISF-related documents, commercial invoices, packing lists, and other logistics paperwork.

· Ensure shipment documents are accurate, complete, and submitted on time.

· Maintain organized shipment records in the company system.

Customer Service

· Communicate with customers regarding shipment status, document requirements, delivery schedules, and operational issues.

· Provide timely updates and follow up on customer inquiries.

· Assist with problem-solving when delays, customs holds, exam holds, trucking issues, or documentation discrepancies occur.

Vendor & Partner Coordination

· Work closely with overseas agents, carriers, truckers, customs brokers, CFS warehouses, and other service providers.

· Request and compare rates when needed.

· Follow up on pickup appointments, delivery appointments, freight release, exam status, and POD.

Billing & Cost Control

· Verify vendor invoices and shipment costs.

· Input costs and charges into the operating system accurately.

· Assist accounting and sales teams with billing questions, cost disputes, and invoice backup.

Issue Handling

· Identify potential operational risks and escalate issues in a timely manner.

· Assist with claims, cargo damage, missing cargo, delay issues, and customer complaints.

• Maintain clear communication and documentation during problem-solving.

Qualifications & Skills

• Strong professional email and written communication skills.
• Excellent customer service and interpersonal communication abilities.
• Proficient in Microsoft Word, Excel, Adobe applications, and general office software.
• Bilingual in English and Chinese; Mandarin preferred.
• Detail-oriented, organized, and able to multitask in a fast-paced environment.
• Basic knowledge or experience in freight forwarding, logistics, import/export, or supply chain operations preferred.
• Familiarity with air freight, ocean freight, trucking, customs clearance, or warehouse coordination is a plus.
• Able to coordinate with customers, overseas agents, carriers, truckers, customs brokers, and warehouses.
• Comfortable handling shipping documents such as invoices, packing lists, bills of lading, airway bills, and delivery orders.
• Strong follow-up skills, problem-solving ability, and sense of responsibility.

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $26