Support Technologist III

Position Title:

Support Technologist III

FLSA:

Non-Exempt

Department:

Technology Division

Job Status

Full Time

Reports To:

Director Technology Support Services

Grade/Level:

STEC3

Effective Date:

5/1/2024

Job Code:

244505

Work Schedule:

8 hours per day/ 240 days

Salary Schedule:

CLSJ

Primary Function:

Provides advanced technical support, systems administration, technology deployment, and team support to ensure reliable and secure district technology operations.

Working Conditions:

• School Environment 
• Office Environment 
• Constant Interruptions 

Physical Demands:

• Dexterity of hands and fingers to operate a computer keyboard 
• Hearing and speaking to exchange information in person and on the telephone 
• Seeing to read a variety of materials 
• Sitting for extended periods of time 
• Bending at the waist, kneeling, or crouching to file materials 
• Lifting of equipment up to 40 lbs. 
• Ability to use a ladder 
• Excellent motor vehicle driving record to operate district vehicles 

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field from an accredited college or university preferred. An equivalent combination of education, technical certifications, and relevant work experience may be accepted as a substitute for the stated educational requirement
• Technical certifications, training, and experience to demonstrate knowledge and abilities listed below 
• Minimum of five (5) years’ experience in a technical service-related field 
• Advanced knowledge and skills in computer maintenance, network protocols and hardware, technology project planning, technology operations and maintenance, quality assurance, and technical documentation 
• Knowledge and work to include cybersecurity and cyber safety best practices 
• Team and/or project management experience preferred 

Knowledge & Duties:

·         Supports Area Technology Supervisors in the oversight of school and site support, including the support of Technologist II and Customer Care duties and tasks 

·         Provides primary and escalated technology support for multiple schools, sites, users, and technology team members, including oversight of technology support work as assigned, with projects, applications, hardware, and standard classroom and office technology equipment including but not limited to multiple computer models, printers, phones, and interactive flat panels 

·         Maintains, installs, and configures computer equipment, peripherals, and software applications 

·         Develops, deploys, maintains, and supports the release of new and existing technologies for PCs, servers, network devices, operating systems, and enterprise applications, including research, design, recommendations, installation, configuration, integration testing, troubleshooting, and security

·         Responsible for assigned roles of system administration and support of enterprise level and other designated hardware and software applications including but not limited to network devices, vendor applications, and enterprise Microsoft enterprise solutions 

·         Assists users in the operation of computers, peripherals, programs, and other classroom and office technology 

·         Develops testing plans for information systems including functionality, performance, and security 

·         Responsible for monitoring and testing systems in operation and under evaluation for implementation 

·         Responsible for device management, testing, deployment and updating of computing devices and associated applications and peripherals 

·         Works cooperatively with system users of all levels: end users, engineers, system administrators and other system professionals to provide direction and escalated support 

·         Maintains and documents network access and control procedures, system maintenance schedules, and inventory as assigned 

·         Creates, assembles, and distributes procedure/training manuals to users/support staff and provides training as required 

·         Maintains accurate inventory of records for all equipment and software 

·         Serves as liaison between vendors and IT professionals 

·         Performs other duties as assigned by Superintendent or designee/supervisor 

Essential Personal Characteristics:

• Maintains successful working relationships with coworkers? 
• Demonstrates consistent adherence to the division’s Norms and Agreements through professional conduct, communication, and collaboration
• Functions effectively as a team member 
• Manifests emotional stability and maturity in all phases of job performance? 
• Maintains positive working relationships with staff, supervisors, and visitors? 
• Treats confidential information and sensitive situations with discretion and avoids gossip? 
• Meets obligations with punctuality and maintains regular attendance? 
• Works without constant direction? 
• Communicates effectively both orally and in writing? 
• Seeks to improve skills and knowledge? 
• Uses time efficiently? 
• Maintains effective physical setting for optimal job performance? 

• Presents a professional image when representing Paulding County Schools through words, actions, and appearance?