Licensed Customer Service Represenative

Are you looking to grow? So are we! District Office of Farmers Insurance in Burnsville, Minnesota, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Licensed Customer Service Representative. In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today!

Multiple locations available including:

• Oakdale, MN
• Pine Island, MN
• Western Twin Cities metro

Salary Range: $18.00 - $21.00 per hour

Hourly Base Salary Based on Experience

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Create relationships from a cold start.
• Proficiency to multi-task, follow-thru and follow-up.
• Confident, self-starter who works well independently.
• Must have ability to multi-task.
• Professional phone etiquette.
• Career minded vision.
• Excellent Spelling and Grammar skills.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• A Property & Casualty insurance license is required.
• Driven and goal-oriented individual.

• Process customer policy change requests.
• Handle all incoming claim calls from customers and follow-up.
• Document each customer contact in eAgent.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Share training and education knowledge and expertise with team members.
• Generating insurance quotes.
• Provide exceptional customer service and support.
• Develop and maintain client relationships.
• Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
• Informs customers of promotions and new or upgraded products using prepared scripts.
• Work independently and as part of a team.