What are the responsibilities and job description for the DVC Sales Coordinator position at Disney Vacation Club?
About the Role & Team
Disney Vacation Club, a leader in vacation ownership, debuted in 1991 with a flexible, vacation points-based system rather than the traditional fixed-week timeshare model. Today, Disney Vacation Club has more than 250,000 member families, from all 50 states and approximately 100 countries, who have discovered the joys of membership.
The Sales Coordinator for Disney Vacation Club (DVC) will support the global sales operation and ensure a magical sales experience for guests. You will collaborate with area leadership, Sales Associates, Vacation Club Guides, and other lines of business, using expertise in the DVC sales process to guarantee a flawless sales journey across various channels, including Disney Parks and Resorts and the Disney Cruise Line.
You will report to the Sales Support and Services Manager.
This is a Full-Time position based in Lake Buena Vista, Florida.
What You Will Do
Maintain daily operations sheet and implement same-day movement plans using the company’s deployment system.
Complete opening and closing checklists for Welcome Home Centers, supporting both backstage and onstage operations, including tours, group presentations, and model viewings.
Serve as the primary point of contact for Guest Service recovery.
Confirm eligibility and distribute tour incentives as needed.
Provide day-to-day support to Sales Associates, Vacation Club Guides, and Sales Leadership through phone-based inquiries.
Lead sales operations efforts through various projects, including technology, cruise offerings, training, or incentives.
Request and handle security access for Open House visitors.
Compile and correlate end-of-day Sales reports.
Relay operational concerns and propose process improvements to leadership.
Log and handle in-person interactions in Salesforce, ensuring updates to the sales lineup.
Adjust operations based on demand, following established procedures and standards.
Monitor equipment and systems, report concerns to relevant departments, and keep partners advised.
Submit maintenance requests using HotSOS.
Required Qualifications & Skills
2 years of professional experience, prefer experience as a Coordinator or Trainer.
Outstanding Guest service skills with strong organizational skills and high attention to detail.
Demonstrated computer proficiency within a Windows environment.
Experience communicating with multiple lines of business and levels of leadership.
Experience with high volume and fast-paced environment including general correspondence and other tasks as needed.
Experience making decisions, problem-solving, and giving feedback.
Ability to work effectively independently or within a team.
Ability to work both in a standing and sitting position throughout the day, and escort guests and members to DVC Showrooms.
Ability to move and lift 35 pounds.
Ability to be flexible with work schedule, including evenings, weekends and holidays.
Preferred Qualifications:
Possess a valid State of Florida driver’s license.
Familiarity with Disney Vacation Club.
Experience with MeRlin (Salesforce).
Disney System Knowledge.
Experience working in a sales or membership environment.
Required Education:
High School Diploma or equivalent.
Preferred Education:
Bachelor's Degree or equivalent experience.
Additional Information
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
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