What are the responsibilities and job description for the Customer Experience Associate position at Discount Dave's Carpet and Flooring?
Responsibilities:
- Utilize company systems effectively for inventory records, project invoicing, and catalog updates
- Process information for general in store reporting
- Greeting clients, educating them on products, and assisting them with design needs.
- Working with clients to select products and schedule appointments.
- Process client intake information, establish records and take detailed notes for the sales & estimating team.
- Process job notes received from estimators.
- Completing proposals, bids, and sales orders for clients.
- Processing payments received from clients
- Building and retaining client relationships from inception to project completion.
- General cleaning and upkeep of company showrooms.
- Product merchandising
- Engaging in continual education to improve knowledge of industry products and practices.
- Material handling, including the use of pallet jacks and forklifts.
Qualifications:
- Strong communication skills.
- Customer service experience of some variety is a must.
- Possess an overall positive attitude and outlook
- Effective time management and organization skills.
- Disciplined outlook toward company policies and procedures
- Basic knowledge of floor covering products (carpet, hardwood, vinyl, laminate and tile) is a strong benefit, but is not required as on the job training is provided.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Pay: $16.00 - $18.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
Work Location: In person
Salary : $16 - $18