Secretary II

Department/Location: 

110 - Service/NSO Offices “Nationwide”

Job Title: 

Secretary

Reports To:

NSO Supervisor/ NAO Supervisor 

Salary Grade: (Grades are determined based on structure and workflow of the location) 

 Secretary II – Grade 7

 ($15.66 - $24.38/hour)

 Secretary III – Grade 8

 ($16.93 - $26.30/hour)

 Secretary IV – Grade 9

 ($18.27 - $28.44/hour)

 Secretary V – Grade 10

 ($20.18 - $31.39/ hour)

Type of position:

 Full-time           

Minimum Hours: 40 hr/week

 Non-Exempt

Job Summary: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Secretaries provide routine administrative and secretarial support to National Service Officers including reception activities, correspondence, reports, and records maintenance.  May perform duties of a sensitive and confidential nature.

Essential Functions:

• Operate personal computer to access the internet, e-mail, electronic calendars and other office support software
• Type correspondence and reports using personal computer
• Locate and compile information, written correspondence, reports and tables/charts using knowledge of scientific, medical, legal or other technical terms
• Establish and maintain office/clientele files
• Answer telephone, screen callers, relay messages, greet visitors and answer general veterans’ benefits questions
• Open, sort and screen mail
• Handle membership payments 
• Pick up and deliver materials as required
• Operate office equipment such as photocopier and facsimile machine
• Performs other support staff activities as directed by office Supervisor(s) and Lead Secretary

Essential Skills and Experience:

• High school diploma (or equivalent)
• Understanding of modern office procedures and methods including telephone communications, office systems and keeping record
• Must have good communication skills.  Professionally and diplomatically, communicate with people inside/outside the organization.  This communication of information can be exchanged in person, in writing, or by telephone, facsimile or e-mail
• Experience with Microsoft Office Suite (proficient level skills preferred) 
• Able to type 50 words per minute or more accurately 
• General knowledge of legal and/or medical terminology preferred