What are the responsibilities and job description for the Contact Center Assistant Manager position at Directions Credit Union?
Essential Duties and Responsibilities:
The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.
- Assumes responsibility for the effective and professional completion of Contact Center Representative functions.
- Supervises the workflow of daily routine operations. Assist in directing staff in their daily work efforts. Helps to schedule staff to ensure efficient workflow and high service levels are met.
- Completes research and resolves documentation errors or discrepancies. Offers overrides related to difficult transactions, and works closely with the contact center manager in overseeing staff performance.
- Provides information to members on accounts, payments, interest rates, vehicle valuations, loan options, savings programs policies, procedures and routes calls to necessary personnel.
- Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
- Assumes responsibility for related duties as required or assigned.
- The employee is responsible for reading and shall strictly adhere to all policies, rules and regulations, and training that have been or that may hereafter be established by or applicable to Company for the conduct of its employees, and further, Employee shall strictly adhere to all the provisions of the Company’s handbook(s).
Directions Credit Union is an Equal Opportunity Employer: We encourage applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, or any other characteristic protected under federal, state, or local law.