What are the responsibilities and job description for the Dispatch Office Administrator position at Direct Impact Logistics?
We are seeking a detail-oriented and organized Office Administrator to join our dynamic team. The ideal candidate will be responsible for overseeing daily office operations, ensuring effective communication between departments, and providing exceptional customer service.
Key Responsibilities:
- Manage phone calls, emails, and other correspondence, directing inquiries to the appropriate personnel.
- Coordinate scheduling and logistics for furniture deliveries and pickups.
- Maintain accurate records of inventory, orders, and customer information.
- Assist in processing orders and managing invoicing.
- Support the team with general administrative tasks such as filing, data entry, and document preparation.
- Ensure office supplies are stocked and coordinate with vendors for procurement.
- Collaborate with the sales and delivery teams to improve processes and enhance customer satisfaction.
- Handle customer inquiries and concerns promptly and professionally.
- Perform other duties as assigned by management.
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Proven experience in an administrative role, preferably in logistics or customer service.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Customer-focused with strong problem-solving skills.
Salary : $50,000 - $55,000