Residential Outside Sales

WHY YOU WANT TO WORK FOR DIRECT COMMUNICATIONS:

Join our dynamic team at Direct Communications, where we are dedicated to delivering exceptional internet

services to rural communities. We offer AMAZING benefits, including health, dental, and vision care insurance

for just $0.50/paycheck, telehealth services, preventative wellness programs, up to a 6% 401K match,

company-paid life insurance and short-term disability, generous paid time off, 10 observed holidays, and a

personal and professional tuition reimbursement program, financial wellbeing support, among many others At

Direct Communications, we are guided by our core values of integrity, growth, respect, sustainability,

community, and strategic leadership, ensuring that every team member contributes to a culture of excellence

and shared purpose. Come be a part of something great

POSITION SUMMARY:

We are seeking a dynamic and customer-centric broadband Success and Growth Partner to join our team. In this

role, you will be responsible for enhancing customer satisfaction and driving growth through proactive outreach

to residential customers. You will play a key role in ensuring our customers achieve their desired outcomes

while identifying opportunities for new sales. You will be responsible for generating leads and tracking contacts

through the sales pipeline,entering service orders and following up with customers. You may occasionally be

required to complete other tasks assigned by management. If you are passionate about customer success and

driving growth in the broadband industry, we want to hear from you Apply today to join our team and make a

difference for our customers.

KEY RESPONSIBILITIES:

• This is a field-based position. This role requires daily travel, on-site customer visits, and hands-on work
  
  in a variety of outdoor and indoor environments. This is not a remote, office, or hybrid position.
  
  Candidates must be comfortable working out in the field every day, in all seasons, with direct,
  
  boots-on-the-ground responsibilities.
• Travel throughout assigned territory daily; reliable transportation provided.
• Proactive Customer Outreach: Engage with existing customers regularly to understand their needs,
  
  provide support, and ensure they are maximizing the value of our broadband services.
• Customer Relationship Management: Build and maintain strong, long-lasting customer relationships,
  
  acting as a trusted advisor and advocate.
• Sales Generation: Identify and pursue opportunities for new residential and business sales, upselling,
  
  and cross-selling additional services including time spent outside of the office, walking door-to-door.
• Customer Education: Develop and deliver educational materials and resources to help customers
  
  understand and fully utilize our broadband offerings.
• Feedback Collection: Gather customer feedback to identify trends, potential issues, and areas for
  
  improvement, reporting insights to relevant teams.
• Collaboration: Work closely with the customer support, marketing, and technical support teams to
  
  ensure a seamless customer experience and effective resolution of issues.
• Performance Tracking: Monitor customer health metrics and sales performance, adjusting outreach
  
  strategies as necessary to meet targets.
• Problem Resolution: Assist customers with any inquiries or issues, coordinating with support teams to
  
  ensure timely and effective resolutions.

SALARY: $37,000/year Base Salary Uncapped Commission Structure

Target compensation: $70,000 - $125,000/year.

SCHEDULE:

• Work hours will be 40 hours per week during regular business hours; flexibility to work beyond
  
  standard hours regularly is expected.
• Location: Openings available in Eastern Idaho, Greater Livonia Area of Louisiana, and
  
  Unity/Brookes/Waldo, Maine.

QUALIFICATION & REQUIRED SKILLS EXPECTATIONS:

• 3-5 years relevant experience in customer success, sales, or similar role, preferably in the broadband or
  
  telecommunications industry.
• Proven track record in customer relationship management, sales or similar role.
• A results-driven attitude with a focus on achieving sales and customer satisfaction goals.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability & Willingness to travel between Idaho, Maine & Louisiana.
• Strong interpersonal and communication skills, with the ability to engage and influence customers.
• Familiarity with CRM software and customer engagement tools is a plus.
• High School diploma or equivalent required.
• Associates or bachelor's degree in Business, Marketing, Communications or related field, preferred.
• Competency in Windows-based environment.
• Internet and technologically savvy.
• Understanding of fiber broadband construction process.
• Must have and maintain valid Driver's License with good driving record.
• Ability to pass background check, pre-employment drug and alcohol screening, and drug screening at
  
  any time during employment.

BENEFITS:

• Uncapped commission structure with bonus opportunities
• Health/Dental/Vision Insurance for $0.50/paycheck
• Tele-Health Services
• Preventative Wellness Programs
• 401(k) with 6% Company matching
• Generous paid time off (prorated 14 days in year 1 and earning more each year)
• Up to 10 observed/paid holidays depending upon schedule
• Company-paid life insurance - Basic Life & Accidental Death and Dismemberment
• Company-paid short-term disability
• Long term disability
• Tuition Reimbursement Program (professional and personal)
• Financial Wellbeing Support
• Voluntary Flex Spending for Medical and/or Daycare
• Voluntary Supplemental Group Term Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance
• Free internet if you live within our service footprint
• On-the-job training

Direct Communications is an Equal Opportunity Employer and provider.

Salary : $70,000 - $125,000