Residential Outside Sales

Salary: $37,000/year Uncapped CommissionWHY YOU WANT TO WORK FOR DIRECT COMMUNICATIONS:Join our dynamic team at Direct Communications, where we are dedicated to delivering exceptional internetservices to rural communities. We offer AMAZING benefits, including health, dental, and vision care insurancefor just $0.50/paycheck, telehealth services, preventative wellness programs, up to a 6% 401K match,company-paid life insurance and short-term disability, generous paid time off, 10 observed holidays, and apersonal and professional tuition reimbursement program, financial wellbeing support, among many others! AtDirect Communications, we are guided by our core values of integrity, growth, respect, sustainability,community, and strategic leadership, ensuring that every team member contributes to a culture of excellenceand shared purpose. Come be a part of something great!POSITION SUMMARY:We are seeking a dynamic and customer-centric broadband Success and Growth Partner to join our team. In thisrole, you will be responsible for enhancing customer satisfaction and driving growth through proactive outreachto residential customers. You will play a key role in ensuring our customers achieve their desired outcomeswhile identifying opportunities for new sales. You will be responsible for generating leads and tracking contactsthrough the sales pipeline,entering service orders and following up with customers. You may occasionally berequired to complete other tasks assigned by management. If you are passionate about customer success anddriving growth in the broadband industry, we want to hear from you! Apply today to join our team and make adifference for our customers.KEY RESPONSIBILITIES:This is a field-based position. This role requires daily travel, on-site customer visits, and hands-on workin a variety of outdoor and indoor environments. This is not a remote, office, or hybrid position.Candidates must be comfortable working out in the field every day, in all seasons, with direct,boots-on-the-ground responsibilities.Travel throughout assigned territory daily; reliable transportation provided.Proactive Customer Outreach: Engage with existing customers regularly to understand their needs,provide support, and ensure they are maximizing the value of our broadband services.Customer Relationship Management: Build and maintain strong, long-lasting customer relationships,acting as a trusted advisor and advocate.Sales Generation: Identify and pursue opportunities for new residential and business sales, upselling,and cross-selling additional services including time spent outside of the office, walking door-to-door.Customer Education: Develop and deliver educational materials and resources to help customersunderstand and fully utilize our broadband offerings.Feedback Collection: Gather customer feedback to identify trends, potential issues, and areas forimprovement, reporting insights to relevant teams.Collaboration: Work closely with the customer support, marketing, and technical support teams toensure a seamless customer experience and effective resolution of issues.Performance Tracking: Monitor customer health metrics and sales performance, adjusting outreachstrategies as necessary to meet targets.Problem Resolution: Assist customers with any inquiries or issues, coordinating with support teams toensure timely and effective resolutions.SALARY: $37,000/year Base Salary Uncapped Commission StructureTarget compensation: $70,000 - $125,000/year.SCHEDULE:Work hours will be 40 hours per week during regular business hours; flexibility to work beyondstandard hours regularly is expected.Location: Openings available in Eastern Idaho, Greater Livonia Area of Louisiana, andUnity/Brookes/Waldo, Maine.QUALIFICATION & REQUIRED SKILLS EXPECTATIONS:3-5 years relevant experience in customer success, sales, or similar role, preferably in the broadband ortelecommunications industry.Proven track record in customer relationship management, sales or similar role.A results-driven attitude with a focus on achieving sales and customer satisfaction goals.Ability to work independently and collaboratively in a fast-paced environment.Ability & Willingness to travel between Idaho, Maine & Louisiana.Strong interpersonal and communication skills, with the ability to engage and influence customers.Familiarity with CRM software and customer engagement tools is a plus.High School diploma or equivalent required.Associates or bachelors degree in Business, Marketing, Communications or related field, preferred.Competency in Windows-based environment.Internet and technologically savvy.Understanding of fiber broadband construction process.Must have and maintain valid Drivers License with good driving record.Ability to pass background check, pre-employment drug and alcohol screening, and drug screening atany time during employment.BENEFITS:Uncapped commission structure with bonus opportunitiesHealth/Dental/Vision Insurance for $0.50/paycheckTele-Health ServicesPreventative Wellness Programs401(k) with 6% Company matchingGenerous paid time off (prorated 14 days in year 1 and earning more each year)Up to 10 observed/paid holidays depending upon scheduleCompany-paid life insurance - Basic Life & Accidental Death and DismembermentCompany-paid short-term disabilityLong term disabilityTuition Reimbursement Program (professional and personal)Financial Wellbeing SupportVoluntary Flex Spending for Medical and/or DaycareVoluntary Supplemental Group Term Life InsuranceVoluntary Accident InsuranceVoluntary Critical Illness InsuranceFree internet if you live within our service footprintOn-the-job trainingDirect Communications is an Equal Opportunity Employer and provider.

Salary : $70,000 - $125,000