What are the responsibilities and job description for the Growth Support Representative position at Direct Communications?
Join a Legacy of Connection and Excellence
Are you ready to be the heartbeat of a company that has been bridging the digital divide for over 75 years? At Direct Communications, we don’t just provide internet; we build the infrastructure of community and opportunity in rural Maine.
We are looking for a collaborative, "people-first" professional who thrives on helping others succeed. If you are someone who stays hungry for growth, maintains a humble "team-first" attitude, and possesses the emotional intelligence to build lasting relationships, you belong here.
Why You’ll Love It Here
- Invested in Your Future: A 401(k) match of up to 6% and a tuition reimbursement program that covers both professional and personal development.
- Work-Life Harmony: Generous PTO (starting at 14 days) plus 10 paid holidays to keep you refreshed.
- Rewarding Results: A competitive base salary of $16 – $18/hour plus unlimited upsell commissions.
Our Core Values in Action
We are guided by Integrity, Growth, Respect, Sustainability, Strategic Leadership, and Community. These aren't just words on a wall; they are the standard by which we serve our rural neighbors and support our teammates.
The Impact You Will Make
Join a Legacy of Connection and Excellence
As a Growth Support Representative, you are the primary point of contact for our customers and the glue that holds our operations together.
- Cultivate Connections: Handle inbound calls, emails, and chats with empathy, helping customers navigate their broadband journey. Assist customers with technological conversions and administrative assistance.
- Drive Strategic Growth: Educate customers on high-end solutions like managed routers and mobile services to enhance their digital life.
- Master the Details: Coordinate installations and maintain meticulous CRM records to ensure a seamless "Broadband-in-a-Box" experience.
- Represent the Brand: Step out into the community at outreach events to share our mission and acquire new fans of our service.
- Analyze for Excellence: Produce KPI reports that help us make strategic decisions to improve the customer experience.
Who You Are
- Experience: 1–3 years in customer service, sales support, or administration (Broadband/Telecom experience is a plus!).
- Tech-Savvy: Comfortable with CRM systems (Salesforce/HubSpot) and basic broadband troubleshooting.
- Self-Motivated & Accountable: You take ownership of your work, admit mistakes, and are always looking for ways to contribute to the team’s success.
- Emotionally Intelligent: You read situations well, communicate with tact, and can handle objections with grace.
- Local Roots: Located in or near Unity, Maine with a valid driver’s license and a reliable vehicle..
Why You’ll Love It Here
- Financial Future: 401(k) with a 6% company match.
- Rest & Recharge: Generous PTO (starting at 14 days/year) plus 10 observed holidays.
- Continuous Learning: Tuition Reimbursement Program for personal and professional development.
- Wellness & Support: Financial wellness support and on-the-job training.
- Perks: Free internet if you live within our service footprint!
How to Apply
Ready to be a part of something great? Join a company that values Integrity, Growth, Respect, Sustainability, Strategic Leadership, and Community. Apply today and help us connect Rockland to the future!
Direct Communications is an Equal Opportunity Employer and provider.
Salary : $16 - $18