What are the responsibilities and job description for the Client Intake / Customer Support Specialist position at DiPasquale Moore?
Competitive base salary based on your experience, plus the opportunity to earn an annual bonus.
Law firm experience is not required.
Preferred Experience:
Job Overview:
We are seeking a Client Intake – Customer Support Specialist who will serve as the first point of contact, ensuring a positive experience for potential clients. The Support Specialist will navigate high-stakes discussions and secure formal agreements to convert inquiries into active cases. This role is vital in driving the firm’s growth by building immediate rapport with potential clients and serving as their link to the legal team.
Key Responsibilities:
The ideal candidate is a strong listener who communicates with care and clarity, builds trust quickly, and confidently gathers key details while guiding clients through next steps.
Why Join Us:
Join a collaborative, high-energy team where you’ll make a meaningful impact, enjoy strong benefits and flexibility, and have clear opportunities for long-term growth in the legal field.
Employee Perks:
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
DM Injury Law, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Law firm experience is not required.
Preferred Experience:
- Experience in customer service, call center, sales, or client-facing roles
- Strong time management and ability to prioritize tasks effectively
- Detail-oriented with a strong sense of follow-through
- Clear and professional communication skills
Job Overview:
We are seeking a Client Intake – Customer Support Specialist who will serve as the first point of contact, ensuring a positive experience for potential clients. The Support Specialist will navigate high-stakes discussions and secure formal agreements to convert inquiries into active cases. This role is vital in driving the firm’s growth by building immediate rapport with potential clients and serving as their link to the legal team.
Key Responsibilities:
- Serve as the first point of contact for prospective clients (phone, email, text)
- Gather basic information using call guidelines to assess fit (no legal advice required)
- Route qualified inquiries to attorneys or team members
- Follow up with clients to gather additional information and maintain engagement
- Maintain accurate records while protecting confidentiality
- Support a smooth, high-quality intake process in a fast-paced environment
The ideal candidate is a strong listener who communicates with care and clarity, builds trust quickly, and confidently gathers key details while guiding clients through next steps.
Why Join Us:
Join a collaborative, high-energy team where you’ll make a meaningful impact, enjoy strong benefits and flexibility, and have clear opportunities for long-term growth in the legal field.
Employee Perks:
- Health, vision, and dental insurance
- 401(k) with up to a 4% match
- 3 weeks of paid time off
- Paid holidays
- Great work/life balance—no long hours
- Free on-site parking
- Stable job with a growing law firm and a supportive team
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
DM Injury Law, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.