Information Technology Technician

Under the direction of the Director of Information Technology and in accordance with established policies and procedures, professional staff member who, at the direction of the Director, is responsible for installing, maintaining, and repairing hardware & software components of Diocesan computers. They also support these systems through remote access or site visits as needed. Two to five years’ experience and/or training or certifications; Associates Degree (A.S.) in Computer Science preferred. Must have experience in third party interfaces, network connectivity and configuration, and multi-server environments.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other related duties may be assigned.

• Utilizing Office 365 Admin portal to set up new users accounts, email profiles, and access permissions.
• Respond to help desk tickets and provide first-level technical support via phone, email, or in person
• Troubleshoot and resolve hardware, software, printer and network issues.
• Assist with installation and configuration of computer systems and applications.
• Maintain and monitor computer systems, printers, and peripheral devices.
• Document issues, solutions, and updates in the ticketing system.
• Follow standard operating procedures and escalate complex issues when necessary.
• Support onboarding/offboarding processes for employees.
• Perform routine system checks and updates.

ADMINISTRATIVE

• Monitors help desk software requests for service, computer equipment, etc.
• Works on-site with Parishes to determine their hardware and software needs. Provides technical support from time-to time
• Under the direction of the Director, assists with special projects

SYSTEM

• At direction of the Director assists with network operating system, and PC software
• At direction of the Director assists with overall computer network administration functions
• Responsible for installation of operating system software, at direction of the Director
• Assists with telecommunications upgrades and installations

HARDWARE

• Responsible for assisting with on-going installation, upgrade, and maintenance of computer and telecommunication equipment
• At direction of the Director performs minor computer hardware repairs/upgrades
• Responsible for assisting with the management of multisite I.P. telephone system
• At direction of the Director, manages Verizon Cellphone Account and Phones

SOFTWARE

• Assists with determining and recommending PC and network software applications
• At direction of the Director, responsible for implementation, documentation and maintenance of all custom database applications in use within the Diocese
• Provides input to Director on policy concerning software use

USERS

• Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs
• Adds/deletes and maintains users, passwords, and access levels for parish/school software programs.
• Performs basic instruction on the use of equipment and software
• Answers clients’ inquiries in person and via telephone concerning system operation. Diagnoses system hardware, software, and operator problems. Recommends or performs minor remedial actions to correct problems based on knowledge of system operation.

SUPERVISORY RESPONSIBILITIES

This position has no supervisor responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. They must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

Two to five years’ experience and/or training or certifications; Associates Degree (A.S.) in Computer Science preferred. Must have experience in third party interfaces, network connectivity and configuration, and multi-server environments.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a current valid Texas Driver’s License and must attend the Safe Environment Training and earn a certificate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk and climb stairs; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions and the risk of electrical shock. The noise level in the work environment is usually moderate.

This is a forty-hour per week position. Office hours for this position are from 8:00am until 5:00pm Monday through Friday. Some late afternoon, evening or weekend work may be necessary.