What are the responsibilities and job description for the Client Account Representative (AR) position at Dinsmore & Shohl LLP?
At Dinsmore, our strength comes from our people. With more than 750 attorneys across 30 offices nationwide, we are dedicated to building a dynamic, client-focused Firm recognized for excellence. Together we work to build a strong market profile, highlighting our capabilities to clients and attracting talented attorneys and business professionals who seek a supportive environment where they can thrive. Discover how you can grow with us at www.dinsmore.com.
Dinsmore is seeking a Client Account Representative who will assist clients, attorneys and staff with collections and payment history requests. Detailed research and data reconciliation make it necessary for the individual to have strong analytical skills.
This position can be located in: Ann Arbor, MI; Bloomington, IN; Boston, MA; Charleston, WV; Cincinnati, OH; Cleveland, OH; Columbus, OH; Dayton, OH; Houston, TX; Huntington, WV; Indianapolis, IN; Lexington, KY; Louisville, KY; Miami, FL; Morgantown, WV; Orlando, FL; Tampa, FL; Troy, MI; Wheeling, WV
Responsibilities
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Dinsmore is seeking a Client Account Representative who will assist clients, attorneys and staff with collections and payment history requests. Detailed research and data reconciliation make it necessary for the individual to have strong analytical skills.
This position can be located in: Ann Arbor, MI; Bloomington, IN; Boston, MA; Charleston, WV; Cincinnati, OH; Cleveland, OH; Columbus, OH; Dayton, OH; Houston, TX; Huntington, WV; Indianapolis, IN; Lexington, KY; Louisville, KY; Miami, FL; Morgantown, WV; Orlando, FL; Tampa, FL; Troy, MI; Wheeling, WV
Responsibilities
- Answer inbound client calls and emails to process payments, provide copies of invoices or reports, and general account inquiries
- Manage high volume of emails and calls from clients, attorneys, legal administrative assistants, management and staff regarding client account data
- Provide service to the attorney’s and legal administrative assistants in assigned Firm offices
- Audit client accounts in assigned Firm offices to resolve AR over 90 days, e-billing issues, short pays, and credits and trust balances
- Initiate outbound calls and emails regarding outstanding client account balances
- Coordinate the preparation of accounts that qualify for the firms Outside Collection Agency
- Perform write offs of client balances upon request and approval
- Maintain accurate and complete documentation of changes made in accounting system for audit trail
- Scan related documents into accounting system as needed
- Perform additional duties as assigned by department supervisors
- Follow all Firm established accounting policies and procedures
- Preferred accounting and office environment experience
- Proficient in Microsoft Office, especially Excel and Outlook
- Education: High School Diploma required; some college preferred
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