Medical Spa Manager

 Reinventme

 

We're a fast growing, medical
spa with three locations in The Villages, Orlando and Mt Dora. We attribute
much of our success to our incredible team and are firm believers in taking
care of the talented people who, in turn, take care of our amazing guests. 

The Medical Spa Manager is a key player of Reinventme’s leadership team who works strategically to
position the business for consistent growth by improving, streamlining, and
implementing processes, empowering their team, and, above all, ensuring every Reinventme
guest experiences unsurpassed patient care and service. 

The Medical Spa Manager
establishes quick rapport and lasting trust with everyone, drives sales,
exceeds sales goals, supervises all day-to-day medical operations, delegates
and oversees responsibility and supervises employees within the department to
assure that all operations are performed in accordance with Reinventme’s standards,
policies and procedures. 

Responsibilities  

• Facilitate and maintain an organized, positive,
   healthy, fun and motivating work environment 
• Accountable for medical profitability and growth;
  create revenue and profitability projections, an annual budget and be a
  key driver for sales by creating and tracking clear and reachable goals
  and coaching, mentoring and empowering team on regular basis, and
   contributing meaningfully to marketing objectives 
• Book appointments after consults, maximize treatment
  plans, close sales, sell home-care regimens and assist front desk with
   related objectives and medical client activity 
• Oversee and manage medical employees and medical
  operations, procedures, laws and compliance, sales, and marketing efforts
   in collaboration  
• Build schedules, recruit, hire, onboard, set up ongoing
  trainings, provide counsel & performance reviews, and offboard medical
   employees 
• Ensure all client leads are promptly contacted and that
   proper follow up is completed, recorded and that clients are scheduled 
• Ensure all medical services are rendered in accordance
  with Reinventme policies and procedures so guests receive excellent
   patient care and service 
• Properly investigate and resolve all medical complaints
  within 24 to 48 hours, taking all appropriate actions to turn dissatisfied
   clients into loyal clients 
• Facilitate and host events in collaboration with
   vendors 
• Oversee procurement and inventory processes and QQ/QI
   reporting; and accountable for facility maintenance and cleanliness 

General
experience/requirements  

• Undergraduate degree required, with bachelor's in
   management or a healthcare-related field preferred 
• 2 years of progressive management experience in
  medical spa or similar setting, with superior performance in
  administration, finance, strategy, operational leadership, mentoring,
   coaching and customer service 
• 2 years of leadership in sales with proven sales
  record in medical spa or similar setting, with solid experience in
   employee education, development, and sales training 
• Deep knowledge of HIPAA, OSHA, and HR compliance 
• Strong written communications skills; demonstrated
   computer literacy including use of EMR 
• Ability work with shifting priorities, and work well as
   part of a team while under pressure 
• Ability to maintain confidentiality, flexibility, and
   sense of calm at all times, including periods of high stress 
• Demonstrated listening, communication, organization,
   critical thinking, and problem-solving skills 
• Able to attend meetings and work additional
   hours/events outside of normal hours or locations when needed 
• Professional and polished appearance with adherence to
   dress code policy 
• Able to lift up to 25lbs and sustain reasonable
  physical activity for duration of shift, and must be able to hear so as to
   effectively understand people’s needs 

Benefits:  

• 401(k) 
• Dental Insurance 
• Employee Discount 
• Health Insurance 
• Vision Insurance 

Company's website:  

• www.Reinventmetoday.com