Assistant Director of Operations

As the Assistant Director of Operations, you will be involved in managing the day-to-day operations for the Medical Practice. This will include the implementation of new patients, operational workflow improvements, team building, and working directly with clients to share metrics and results.

*POSITION OVERVIEW: *
The Assistant Director position functions as the operational leader of an assigned geographical region and works in conjunction with COO/DOO to develop, plan, direct, and control broad activities needed to ensure business success. The Director complies with organization objectives to provide financial and operating success.
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**ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Carry out responsibilities by following policies and procedures and applicable regulations, including HIPAA, state/federal regulations related to operations, and labor regulations
• Lead team to achieve a performance of short term goals and shares in long term planning with the respective leadership team
• Achieve financial objectives (revenue and earnings) for his/her region/business unit.
• Contribute to the business development process to increase market share and sale of additional service lines to existing clients
• Escalate customer issues/concerns/problems in a pro-active and timely manner within the reporting structure
• Ensure continuous improvement of critical operational processes and personnel
• Evaluate and resolve general and specific business conditions as they relate to operational issues, and keep appropriate corporate departments fully informed
• Work in concert with COO/DOO to develop and implement strategies by contributing information, analysis, and recommendations to strategic thinking and direction
• Oversee the employee evaluation process, including but not limited to performance evaluations, merit increases, and benchmark standards

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 *QUALIFICATIONS AND REQUIREMENTS: *

• A Bachelor’s Degree in Finance/Accounting, Healthcare Management, Business (MBA/MHA) or related business field
• Two years experience in the healthcare industry
• Minimum of 2 years of management experience leading at least ten people
• Strong leadership and communication skills, high service orientation, and robust computer system and analytical skills are required
• Must be adept at creating change and motivating teams through change
• Excellent time management and prioritization skills
• Accustomed to working in a rapidly changing environment
• Working knowledge of Microsoft Office Suite and the ability to learn computer applications
• Knowledge of HIPAA, ACA, and EMTALA regulations
• Demonstrated ability to multi-task numerous system, employee, and client urgencies.
• Excellent communication skills, both written and oral
• Must be able to work autonomously

OTHER REQUIREMENTS:

• Requires a track record of outstanding leadership, teamwork, and general management skills with budget and accounting practices
• Evidence of creativity, intensity, integrity, reasoned and thoughtful judgment, sense of urgency, a balance between analytical and intuitive skills, and a willingness to “roll-up sleeves” and apply these attributes.
• Requires maturity, self-confidence, and sensitivity to function comfortably and effectively in a demanding environment
• Demonstrated willingness to get into the detail and capable of evaluating operations first-hand
• Has the stature to be credible with clients and senior company leadership; able to gain trust quickly

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*BENEFITS*:
PMA believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset. We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
Just some of the benefits we offer:

• Medical, Dental & Vision
• HSA, FSA
• 401K
• Paid Time Off two weeks first year PTO plus paid Holidays
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles