Claims Coordinator

Description

Job Summary: A Claims Coordinator is responsible for managing and coordinating the claims process for our insureds. They open claims with the carrier and review the progress of the claim with the adjustor on a regular basis until it is closed. This includes ensuring accurate and timely adjudication of claims, ensuring proper record-keeping, and providing customer service throughout the claims process. A Claims Coordinator is a liaison between client and carrier.

Pay Range: $18-$25 / hour

Duties/Responsibilities

• Submit claims to carrier accurately and promptly
• Monitor email inbox for claim correspondence
• Gather claim information in order to submit claim or assist adjuster
• Follow-up with insured with claim information, next steps, and updates
• Assist with claims inquiries, providing prompt and accurate responses
• Maintaining accurate claim files and documenting conversations with clients and insurers
• Moving high priority or large claims to Senior Claim Advocate
• Assist in requesting and maintaining loss runs on file
  
  

Position Requirements

Position Requirements

• Use of independent judgement
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent documentation skills
• Excellent time management skills and ability to meet deadlines
• Proven knowledge of Commercial Insurance policies and coverage
• Ability to prioritize tasks, think analytically and critically, gathering all claim details
• Ability to maintain interaction with clients, quickly with empathy and professionalism
• Working knowledge of entire claim process
• Ability to function within and support a collaborative Team environment.
• Ability to thrive in a high-paced, and at times, stressful environment
• Ability to maintain high level of multi-tasking
  
  

Education And Experience

• 1 – 3 Years proven Commercial Insurance Experience and/or Commercial Claim Experience, either company or agency level
• 1-3 Years proven customer service interaction, problem solving
• P&C Insurance License
• Commitment to Claim designation preferred
• Proven knowledge of Microsoft systems, including Outlook, Power Point, and Excel
• Knowledge of insurance products, coverage, laws, and best practices
  
  

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer

About the Organization Dimond Bros. Insurance, LLC has been in the business of helping people like you find insurance solutions for individuals, businesses, and government entities for over 150 years. Founded in 1867 by Albert Dimond in Arcola, Illinois, our small agency of just two employees has grown to be one of the largest independent insurance agencies with locations in Illinois, Indiana, South Carolina, and Wisconsin.

Our great people make Dimond Bros. a great place to work! Our attractive benefit package includes:

• Vacation and Personal Time
• 401(k) with Company match
• Medical, dental, and vision insurance on date of hire
• Life/AD&D, short-term, and long-term disability
  
  

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.