What are the responsibilities and job description for the Service Advisor position at Dimmitt Automotive Group?
Company Description
Village Cadillac Toyota, the largest volume dealer in Citrus County, is proudly part of the Dimmitt Automotive Group—celebrating 'A Century on the Road' with a legacy spanning four generations and 100 years of excellence.
Job Description
Sign-on bonus of up to $3,000 based upon experience and certifications!
The Automotive Service Advisor is the center of communication for service/repair activities and the liaison between Dimmitt guests and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand guest problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the guests and the technicians in terms of service delivery. He or she makes sure the guest knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the guest is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
Responsibilities
- Schedules service for guests either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
- Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
- Ensures that required documentation is complete and is in compliance with regulations and standards
- Complies with and enforces all safety policies and procedures
- Welcomes each guest with a prompt and enthusiastic greeting
- Personally refers guests with complaints that cannot be satisfied at the service advisor level to the service manager
Qualifications
- High school diploma or GED preferred
- 3-5 years of luxury brand dealership experience preferred
- Broad scope of automotive mechanical/electrical knowledge
- Pleasant/friendly demeanor and an outgoing personality
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Unrestricted driver's license and clean driving record
- Basic computer and internet skills
Benefits
Group Benefits eligibility for full-time associates is 1st of month after 60 days. The plan includes:
Subsidized Health Insurance with eligibility the first of the month following 60 days of service
Company funded Group Term Life and matching AD&D in the amount of $5,000.00
PTO available with cashout option after the completion of 1 year of service
Paid holidays after the completion of 90 days of service
401(K) eligibility after the completion of 60 days of service. A company match is provided up to 3% of the associate’s contribution. Participants must be 21 years of age or older.
o 10% vested after the completion of 1 year of service
o 100% vested after the completion of 2 years of service
Company funded Employee Assistance Program offering 6 counseling sessions per year for the associate, spouse, and dependent children
Employee Discount Program to include sales and service