What are the responsibilities and job description for the Corporate Hospitality Video Conferencing Associate position at Dimensional Fund Advisors?
The Corporate Services team is dedicated to customer service and hospitality by providing all employees and clients with an exceptional overall experience from the moment they enter a Dimensional building.
The Corporate Hospitality Video Conferencing Associate will be primarily responsible for day-to-day meeting connection needs, including use of Zoom, Teams, and outside call connection. Other duties will include maintaining order/appearance of all meeting rooms, reporting any cleanliness and/or stock needs as appropriate, working directly with Firm employees to reserve meeting rooms as well as execute any audio visual or connection needs. The VC Associate position will also support photo taking for newly onboarded employees, printing ID badges, and other miscellaneous daily tasks as assigned. Schedule will require flexibility with start and end time, to support business needs.
DUTIES & RESPONSIBILITIES
- Collaborate with department colleagues to support all meeting infrastructure requirements (video conference, Cisco, Zoom, Microsoft Teams) for 36 video conference rooms and 40 conference Rooms.
- Coordinate daily with employees to assist in the planning, launching, and logistics for client and internal meetings; occasional inclusion of moving tables, chairs, and other furniture to accommodate meeting requirements.
- Assist with planning and execution of Events; 15 people or less, both Internal and External (Client) related.
- Administer and resolve issues related to the department and firm wide meeting calendars.
- Retain working document of meeting room technical issues and work with team to find solutions.
- Prepare and distribute building evacuation roster and procedures monthly or as major desk movement creates a need.
- Serve as main point of contact for special meeting needs.
- Provide back-up support for employee onboarding, visitor desk setups, or other tasks as needed.
- Uphold building and operational security processes and procedures.
- Communicate effectively with global Dimensional offices on meeting management.
- Complete special projects as assigned.
QUALIFICATIONS
REQUIRED
- Excellent verbal and written communication and interpersonal skills.
- Expert in Microsoft Office (Word, Excel, Outlook) with the ability to learn additional programs as needed.
- Ability to multitask and manage multiple calendars.
- Ability to problem solve and work calmly under pressure.
- Self-starter who can manage multiple projects and meeting deadlines.
- Able to work equally well in a team environment and independently.
- Detail oriented and organized.
- Ability to lift/move up to 50 lbs.
PREFERRED
- Bachelor's degree.
- Two years of hospitality and/or events experience.
- Experience operating video conference equipment.
